Recently many governments embraced electronic means to engage with
citizens in service provision and interacting with their citizens.
Therefore the study of E-government has gained rather considerable
attention. Unfortunately many of the E-government studies focused
on the supply side. this study has tried to breach that gap by
focusing on the demand side of the E-government. E-grievance
systems is the main theme of this book because it is one of the
main reasons citizens contact to their governments. in fact, more
people complain or suggest improvements to their governments than
telling them "job well done." Therefore, it is considered essential
that processes of complaint redresal are clearly defined and
publicly available. but little has been discussed about the
development of an integrated system to handle citizen's electronic
complaints( E-grievance) and its consequences which will be
elaborated in this book. This book will be beneficial to public
administrators, local government workers and E-government
researchers.
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