Managing with Total Quality Management - Theory and Practice (Hardcover)

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.

General

Imprint:	Red Globe Press
Country of origin:	United Kingdom
Series:	Management, Work and Organisations
Release date:	1998
First published:	1998
Authors:	Adrian Wilkinson • Tom Redman • Ed Snape • Mick Marchington
Dimensions:	216 x 140 x 17mm (L x W x T)
Format:	Hardcover
Pages:	216
ISBN-13:	978-0-333-62006-9
Categories:	Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
LSN:	0-333-62006-2
Barcode:	9780333620069

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