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Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
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Not currently available
Managing with Total Quality Management - Theory and Practice (Hardcover)
Loot Price: R1,377
Discovery Miles 13 770
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Managing with Total Quality Management - Theory and Practice (Hardcover)
Series: Management, Work and Organisations
Supplier out of stock. If you add this item to your wish list we will let you know when it becomes available.
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In this book, the authors relate Total Quality Management (TQM) to
the broader organisation and environment in the context in which
TQM is located, bringing in consideration of organisational culture
and structure, of employee relations and the balance of power
between management and employees and the role of Human Resource
Management. This involves a critical appraisal of TQM, considering
both the way in which employees perceive its operation in practice
and the question of 'who gains what' from TQM.
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