Customer Service Games for Training (Paperback)

This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.

General

Imprint:	Routledge
Country of origin:	United Kingdom
Series:	Routledge Revivals
Release date:	November 2019
First published:	2000
Editors:	Agatha C. Hughes • Thomas P. Hughes
Dimensions:	245 x 170mm (L x W)
Format:	Paperback
Pages:	184
ISBN-13:	978-1-138-74272-7
Categories:	Books > Social sciences > Sociology, social studies > Social institutions > General Books > Social sciences > Sociology, social studies > Social issues > General
LSN:	1-138-74272-4
Barcode:	9781138742727

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