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Books > Social sciences > Sociology, social studies > Social issues
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Customer Service Games for Training (Paperback)
Loot Price: R1,487
Discovery Miles 14 870
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Customer Service Games for Training (Paperback)
Series: Routledge Revivals
Expected to ship within 12 - 19 working days
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This title was first published in 2011.After World War II, a
systems approach to solving complex problems and managing complex
systems came into vogue among engineers, scientists, and managers,
fostered in part by the diffusion of digital computing
power.Enthusiasm for the approach peaked during the Johnson
administration, when it was applied to everything from military
command and control systems to poverty in American cities. Although
its failure in the social sphere, coupled with increasing
skepticism about the role of technology and "experts" in American
society, led to a retrenchment, systems methods are still part of
modern managerial practice.
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