This book describes empirical research undertaken into intuitive
interaction. This research is significant because it impacts on
everyday use of everyday devices by everyday people, and has the
potential to affect the ways in which products are designed and,
more importantly, the ways in which they are understood by their
users. Intuitive interaction involves the use of knowledge gained
from other products and/or experiences. It is fast and generally
non-conscious. Experimental studies revealed that prior exposure to
products employing similar features helped participants to complete
set tasks more quickly and intuitively, and that familiar features
were intuitively used more often than unfamiliar ones. Three
principles of intuitive interaction have been developed. A
conceptual tool has also been devised to guide designers in their
planning for intuitive interaction. Ongoing work involves further
refining this tool and investigating intuitive interaction for
older people.
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