Pandemics bring the world to a standstill. All economies are based
on confidence, yet during and after a pandemic, uncertainty and
fear abound. The entire professional services sector the world over
- which includes law firms, accounting firms, brokerages,
consulting firms, etc. - are cash-based, people-centric, and
relationship-driven businesses. The rapid changes to relationships
- both professional and personal - caused by a pandemic are
structural and deep. The definition of "business as usual" is
altered, and all professional services providers need to adapt and
change quickly to respond to the new ways that employees, clients,
and everyone else will behave, communicate, buy, and use their
services in the future. The speed at which information travels will
not slow down.
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