This volume describes how frontier efficiency methodologies such as
Data Envelopment Analysis (DEA) and other techniques such as
multi-criteria decision making can help service industries to
improve their performance by providing a ranking of best-practice
efficient service units and by identifying sources of inefficiency
for each service unit. It explains how they can be used to
determine potential improvement targets for each of the inefficient
service units, to identify peers for each service organization and
to provide a basis for continuous performance improvement.
Presenting applications in a variety of industries, this book will
be useful for the service management to improve service
productivity, profitability, sustainability and quality and
effectiveness of service deliveries. A free trial version of the
World’s leading Data Envelopment Analysis Software (PIM-DEA) is
available for readers of this book.
General
| Imprint: |
Springer-Verlag
|
| Country of origin: |
Germany |
| Series: |
International Series in Operations Research & Management Science, 215 |
| Release date: |
September 2016 |
| First published: |
2014 |
| Editors: |
Ali Emrouznejad
• Emilyn Cabanda
|
| Dimensions: |
235 x 155 x 22mm (L x W x T) |
| Format: |
Paperback
|
| Pages: |
394 |
| Edition: |
Softcover reprint of the original 1st ed. 2014 |
| ISBN-13: |
978-3-662-51201-2 |
| Categories: |
Books >
Business & Economics >
General
|
| LSN: |
3-662-51201-7 |
| Barcode: |
9783662512012 |
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