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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Customer Service - Empowerment and Entrapment (Paperback) Loot Price: R1,888
Discovery Miles 18 880
Repayment Terms: R177 pm x 12*
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Customer Service - Empowerment and Entrapment (Paperback): Andrew Sturdy, Irena Grugulis, Hugh Willmott

Customer Service - Empowerment and Entrapment (Paperback)

Andrew Sturdy, Irena Grugulis, Hugh Willmott

Series: Critical Perspectives on Work and Organisations

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Loot Price R1,888 Discovery Miles 18 880 | Repayment Terms: R177 pm x 12*

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Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.

General

Imprint: Red Globe Press
Country of origin: United Kingdom
Series: Critical Perspectives on Work and Organisations
Release date: March 2001
First published: 2001
Editors: Andrew Sturdy • Irena Grugulis • Hugh Willmott
Dimensions: 235 x 155 x 13mm (L x W x T)
Format: Paperback
Pages: 215
ISBN-13: 978-0-333-94607-7
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN: 0-333-94607-3
Barcode: 9780333946077

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