In today's increasingly globalized world, it is essential that
people of diverse ethnicities and socio-economic backgrounds learn
to work together and communicate effectively. This book offers a
breakthrough approach to recognizing that differences among people
are resources for organizations to tap as they strive to anticipate
change and adapt rapidly in an unpredictable world. "Catalytic
Conversations" provides a conceptual framework for understanding
how complex communication patterns of social networks influence,
and are influenced by, organizational structures. It discusses how
to enhance the quality and viability of groups and organizational
life by paying attention to how people talk - and do not talk - to
each other. The book distinguishes between conversations that
support organizational enhancement and others that inhibit
innovation, and explores the complexity of organizational
communication in detail.
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