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When was the last time you listened to someone, or someone really listened to you?
This life-changing book will transform your conversations forever
As a society, we’ve forgotten how to listen. Modern life is noisy and frenetic, and technology provides constant distraction. So we tune things out or listen selectively – even to those we love most. We’ve become scared of other people’s points of view, and of silence.
Now more than ever, we need to listen to those around us. New York Times contributor Kate Murphy draws on countless conversations she has had with everyone from priests to CIA interrogators, focus group moderators to bartenders, her great-great aunt to her friend's toddler, to show how only by listening well can we truly connect with others.
Listening is about curiosity and patience – about asking the right questions in the right way. Improvisational comedians and con men are much better at it than most of us. And the cleverest people can be the worst at it. Listening has the potential to transform our relationships and our working lives, improve our self-knowledge, and increase our creativity and happiness. While it may take some effort, it's a skill that can be learnt and perfected.
When all we crave is to understand and be understood, You're Not Listening shows us how.
Although the theory is based on material used in the USA and other overseas universities, South African students will be able to identify with the local examples, TV programmes and other mass media, and the political and social experiences referred to in this title, many of which have been localised to reflect the South African context. Beginner students majoring in communication studies as well as those who are studying towards various degrees or qualifications where communication is a prerequisite, will find this title useful. In addition to interpersonal, group and mass communication, there is an extensive chapter on public speaking, which takes into account that many professionals today have to address their colleagues and business associates in order to succeed in their profession. Public speaking in this sense is a skill required by most graduates in any job or profession, and the chapter is pitched at these requirements as well as at speaking to larger audiences. The title is divided into two parts. The first provides students with a strong foundation of communication, while the second focuses on the areas of specialisation within communication studies. In addition, each chapter starts with the learning outcomes and a short overview of the chapter. Students may monitor their learning with the summaries and 'test yourself' questions at the end of every chapter. Scenarios provide examples of how the theory can be applied in practice.
The ability to communicate well is a key marker of success in any environment, particularly in the world of business. The second edition of Communication: A hands-on approach focuses on different forms of communication, emphasising writing as a communication tool, particularly within the business environment. The evolution of technology and its use in the business environment has been taken into account and a new chapter on digital media has been included to show how blogs, Twitter and other social media can be used effectively.
The research techniques and methods discussed are applied to researching advertising, mass-media audiences, mass-media efficiency and organisational and development contexts. The research problems or issues addressed are also relevant to other communication fields, including political, government, marketing, intercultural, health and interpersonal and small-group communication, plus information and communications technology.
This second edition elaborates on the application of additional measurement scales and of content analysis. It contains more practical examples of the application of scientific criteria and it includes additional marginal notes that facilitate the comprehension of key concepts.
The Fourth edition of The Art Of Persuasive Communication situates contemporary persuasive practices against the background of the rich history of rhetoric and within the setting of a democratic state.
Throughout, the author addresses critical issues that are important to communication science scholars and practitioners, as well as those active in related disciplines such as political science, sociology, social psychology and rhetorical studies.
The Fourth edition differs from the previous one in the following ways:
Ferial Haffajee is highly respected as one of South Africa's thought leaders and commentators. She effectively uses her media platform to raise and discuss issues pertinent to the state of the nation. In What If There Were No Whites In South Africa?, Haffajee examines our history and our present in the light of a provocative question that yields some thought-provoking analysis for the country.
From roundtable discussions with influential as well as ordinary South Africans, to research, personal thoughts and powerful anecdotes, Haffajee takes the reader through the rocky terrain of race relations in our country and grapples towards a possible way forward in terms of what it means to be South African in 2015.
Communication is often described as the glue that binds an organisation, enabling interaction with its customers, agents and the broader public. Communication flourishes in organisations and is central to their activities and functions: as marketing communication, public relations, management communication, corporate communication, etc.; in determining and implementing strategy, operations and processes; in all interaction - interpersonal, mediated, digital and social; as the foundation of corporate culture. Integrated Organisational Communication 2nd Edition covers these aspects and addresses the growing need among students and practitioners for a book that takes a broad look at organisations' communication, and then delves into the detail. This book adopts a multidisciplinary approach to organisational communication, and while it takes cognisance of individual academic and professional disciplines, it avoids alignment with any one of these.
Introduction to communication studies for southern African students is an introductory textbook on the theories of and approaches to communication studies for first-year students. Building on the framework of the first edition it reflects the dynamic evolution of communication studies in the recent past, introducing new insights and approaches to communication media and digital communication. Acknowledging the unique requirements of the African communication environment, the text is illuminated with a range of uniquely South and southern African examples to contextualise the theory, with chapters written by leading academic authors from east and southern Africa.
Helps students become better speakers in their classrooms, workplaces, and communities This top-selling, comprehensive introductory public speaking title highlights and develops the theme of "Finding Your Voice." It helps students develop as speakers and as people, as they gain presentation skills and confidence, discover causes that interest and engage them, and give them a sense of purpose. This theme reinforces the book's primary goal of helping students to become better communicators in their classrooms, workplaces and communities.
Developed by the University of Cape Town, Professional Communication: Deliver effective written, spoken and visual messages third edition is aimed at all professionals and students in business, industry and higher education institutions. The book offers sound advice, clear guidelines and numerous practical examples. This edition reflects how communication techniques have responded to the electronic age. It contains formats for all forms of academic and professional communication.
We live in a multilingual, transforming society in which language plays a dynamic and central role. We use it every day for communication and it is not possible to imagine life without it - it is generally recognised as a mark of what makes us human. But how often do we think about exactly what language is and how we actually use it? Language, society and communication introduces established and new linguistic concepts and theories, and links these to contemporary issues in society and the media, including new social media, with a particular focus on southern Africa. Language, society and communication explores how language is intricately bound up with issues of power, status and identity. It explores the tension between the diverse nature of everyday language practices, on the one hand, and the societal pressures towards managing and containing this diversity, on the other. It also demonstrates the relevance of linguistic study (e.g. phonology and syntax) to real world problems (e.g. analysis of a child's acquisition of language), within a southern African context. Study questions and case studies, which relate the theoretical ideas discussed to current research, are provided at the end of each chapter. Language, society and communication is aimed at undergraduate students studying linguistics, language and communication and related fields such as language education.
Communicating @ work unpacks the various and complex communication challenges in today's multicultural and technological working environment. It is written in a conversational, accessible style, and covers not only a range of communication situations and formats but also uses a holistic, practice-based approach to illustrate the application of effective communication principles in the workplace. Examples, margin comments, provocative chatroom questions and online supplementary material elaborate on concepts and offer down-to-earth guidance on everyday business communication transactions and conduct. Every chapter has been updated with the latest findings and debates. Given the accelerated proliferation of multimodal digital devices and networking opportunities and challenges, the authors have also increased their focus on new media, particularly the role played by social media in business contexts and corporate reputation management. This edition's comprehensive coverage of spoken, written and visual communication for business and industry makes it an ideal textbook as well as a valuable reference in the workplace for professionals.
Comprehensive and accessible coverage of the study of conflict Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts. This text is available in a variety of formats - print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more. To learn more about our programs, pricing options and customization, click the Choices tab. Learning Goals Upon completing this book, readers will be able to: * Exercise positive conflict management and resolution skills * Understand why communication is essential to interpersonal relationships * Question the thoughts, feelings, and behaviors about conflict they have experienced in the past
Known for its wealth of practical, relevant, and up-to-date information, Communicating in Small Groups balances the principles of small group communication with real world applications. With an emphasis on real world examples, technology, and ethical collaboration, the 10th edition of Communicating in Small Groups: Principles and Practices helps students enhance their performance in groups and teams, while giving them insight in to why group and team members communicate as they do.
Were you looking for the book with access to MyCommunicationLab? This product is the book alone and does NOT come with access to MyCommunicationLab. Buy the book and access card package to save money on this resource. Emphasizes the importance of relating to others Interpersonal Communication: Relating to Others emphasizes the importance of communication confidence in a variety of interpersonal relationships and interpersonal contexts. The text offers exceptional coverage of cultural diversity to help students understand and adapt to differences while learning how to establish common links with others. MyCommunicationLab is an integral part of the Beebe program. Key learning applications include MediaShare, assessment and sample speeches. This text is available in a variety of formats - digital and print. Pearson offers its titles on the devices students love through Pearson's MyLab products, CourseSmart, Amazon, and more. To learn more about our programs, pricing options and customization, click the Choices tab. A better teaching and learning experience This program will provide a better teaching and learning experience-for you and your students. Here's how: * Personalize Learning-MyCommunicationLab is online learning. MyCommunicationLab engages students through personalized learning and helps instructors from course preparation to delivery and assessment. * Improve Critical Thinking-Learning objectives help students focus on what they need to master. * Engage Students-An emphasis on technology keeps the material engaging to today's students. * Support Instructors-A full set of supplements, including MyCommunicationLab, provides instructors with all the resources and support they need.
Engages students with lively and accessible insights into interpersonal skill development Interpersonal Messages creates a foundation for students to understand the concepts of interpersonal communication and to develop the necessary skills to apply what they have learned through comprehensive coverage, exercises, and real life examples. With a focus on skill-building, this text helps today's students understand how to master interpersonal communication and relationship skills in every area of their personal, social, and professional lives. MyCommunicationLab is an integral part of the DeVito program. Key learning applications include MediaShare, assessment and sample speeches. This text is available in a variety of formats - digital and print. Pearson offers its titles on the devices students love through Pearson's MyLab products, CourseSmart, Amazon, and more. To learn more about our programs, pricing options and customization, click the Choices tab. A better teaching and learning experience This program will provide a better teaching and learning experience-for you and your students. Here's how: * Personalize Learning-MyCommunicationLab is online learning. MyCommunicationLab engages students through personalized learning and helps instructors from course preparation to delivery and assessment. * Improve Critical Thinking-Learning objectives at the beginning of every chapter help students focus on what they need to learn. * Engage Students-Discussions focus on real-life topics to keep students engaged in the material. * Apply Ethics-Ethical issues in interpersonal communication are addressed. * Support Instructors-A full set of supplements, including MyCommunicationLab, provides instructors with all the resources and support they need.
'Funny, emotional and deeply inspiring, this is perfect for anyone wanting to break out of their comfort zone' Heat What would happen if a shy introvert lived as an out-and-out extrovert for one year? Jessica Pan is about to find out... * When she found herself jobless and friendless, sitting in the familiar Jess-shaped crease on her sofa, she couldn't help but wonder what life might have looked like if she had been a little more open to new experiences and new people, a little less attached to going home instead of going to the pub. So, she made a vow: to push herself to live the life of an extrovert for a year. She wrote a list: improv, a solo holiday and... talking to strangers on the tube. She regretted it instantly. Sorry I'm Late, I Didn't Want to Come follows Jess's hilarious and painful year of misadventures in extroverting, reporting back from the frontlines for all the introverts out there. But is life actually better or easier for the extroverts? Or is it the nightmare Jess always thought it would be? * 'In a world of self-care and nights in, this book will inspire and remind you to do some things that scare you every so often.' Emma Gannon 'Tender, courageous and extremely funny, this book will make us all braver.' Daisy Buchanan 'A chronicle of Pan's hilarious and painful year of being an extrovert.' Stylist
A comprehensive, up-to-date and relevant communication text which engages readers through both a theoretical and an applied lens. Blends technological awareness and ability with basic communication skills and practices. Provides numerous examples as well as video clips. Aimed at students and employees, including those at executive management level.
Forget the old concept of the 9-5. Companies around the world are redesigning the work week to increase efficiency, health and happiness in their workers. A growing number of businesses are shortening their working week to address problems with low productivity, poor mental health and unequal working opportunities. Workers are still paid the same salary for a four-day week and the results are revolutionary. In Shorter, bestselling author Alex Pang studies these trailblazing businesses where managers are reporting their teams to be: - More creative in their problem solving - Happier and with lower stress and anxiety and cases of burn out - More productive Pang will reveal step by step, how they have gone about making these changes, the challenges and solutions and, most importantly, how you can do the same.
The ability to communicate effectively is one of the most important life skills a person can possess. It can pave the way to success, not only in terms of career but also in every other aspect of life where communication plays a role. Advanced communication skills focuses on essential communication skills and competencies for all aspects of the world of work. Advanced communication skills takes an integrated theory and practical approach to learning. It is designed to foster workplace communication in order to benefit interpersonal relationships, which in turn leads to personal enrichment, greater job satisfaction and increased productivity. The final chapter contains a selection of case studies with questions to assist in the evaluation of communication skills. Advanced communication skills is aimed at managers, personal assistants, professional secretaries and all those studying towards certificates, diplomas or degrees in colleges and universities. It fully covers the syllabus for Communication N5/N6 at technical and vocational education and training colleges, and will prepare students for the national examinations in these subjects.
This paradigm shifting how-to guide effortlessly teaches you how to outwit liars and get them to reveal the truth-from former FBI agent and author of the "practical and insightful" (William Ury, coauthor of Getting to Yes) bestseller The Like Switch. Unlike many other books on lie detection and behavioral analysis, this revolutionary guide reveals the FBI-developed practice of elicitation, the field-tested technique for encouraging people to provide information they would otherwise keep secret. Now you can learn this astonishing method directly from the expert who created this technique and pioneered it for the FBI's Behavioral Analysis Program. Filled with easy-to-follow, accessible lessons reinforced by fascinating stories of how to put these skills into action using natural human behaviors, The Truth Detector shows you all of the tips and techniques you need to gain someone's trust and get liars to reveal the truth.
Drawing together a wealth of research methods knowledge gained by trust researchers into one essential volume, this book provides an authoritative in-depth consideration of quantitative and qualitative methods for empirical study of trust in the social sciences. This second edition of the Handbook of Research Methods on Trust provides a fully updated and extended account of quantitative, qualitative and mixed methods for empirical research. While many researchers have already drawn inspiration and insight from the previous edition, the dynamic development of trust research calls for further and deeper engagement with methodological issues, particular methods, practical research experience, and current challenges and innovations as offered by this new edition. Identifying innovative methods for researching trust, this important Handbook will prove invaluable for students and academics in the social sciences who are interested in trust, particularly postgraduates planning empirical research on trust, undergraduates researching issues of trust, faculty teaching research-based courses on trust and related topics, and experienced trust researchers looking for reflection, discussion and inspiration.
Communicating @ work deals with the complexity of communication in today's multicultural and technological environment where job-seekers need to be communicatively competent, mobile, entrepreneurial, innovative and well connected. Communicating @ work has a conversational, accessible style, not only covering an array of communication situations and formats but also using a holistic, practice-based approach to illustrate the application of effective principles in the workplace. Examples, margin comments and provocative chatroom questions elaborate on concepts and offer down-to-earth guidance on everyday business communication transactions and conduct. Every chapter of the third edition has been updated with the latest findings and debates. Given the proliferation of multimodal digital devices and networking opportunities and challenges, the authors have also increased their focus on new media. Topics include the following: Presentations: individual, group and impromptu; Interviewing: active listening, perception and questioning strategies; Teamwork: conflict handling, decision making and leadership styles; Reporting: investigation, feasibility, audit and project documents; Persuading: proposals, business plans and corporate CVs; Non-verbal modes and body language; Graphics: visual and graphic communication; Media: the internet and new media. Communicating @ work's comprehensive coverage of spoken, written and visual communication for business and industry makes it an ideal textbook as well as a valuable reference in the workplace for professionals.
Does the thought of delivering a presentation make your heart skip a beat? Do your pitches fall flat no matter how much preparation you put in? Are you often comparing yourself to more eloquent speakers and wondering how they capture the room? At some point in our careers we will need to speak in front of an audience; whether to present our ideas to a group of five in a meeting, pitch for investment in front of a panel or deliver a keynote speech to one thousand delegates. Yet glossophobia, or the fear of public speaking, is incredibly common and can inhibit our chances of career progression by up to 15%. In Speaking with Confidence, Expert and managing director of Speakers' Corner Nick Gold, shows how anyone can learn to be a confident public speaker and use their surroundings to give them the support and structure they need to achieve maximum impact and success from their speech. His decades of experience coaching and producing some of the best speakers in the country have been condensed here into one expert guide to help you connect with your audience every time.
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