As technology continues to advance so does the need for understanding how this will affect us. We, as the users are subject to actions which bring into conflict the needs and characteristics of human actors, the demands of technology, and the wealth of research in End-User Interactions (EUC). Organizational and End-User Interactions: New Explorations provides a comprehensive look at studies that show a significant contribution in EUC by relating organizational and end user computing to organizational and end user performance and productivity, strategic and competitive advantage, and electronic commerce. This book touches on possible future directions of ECU, and why they are viewed as important for the future. The body of knowledge in this topic area continues to grow and with it comes a fertile ground for future exploration in the EUC domain.

This book presents a much-needed discussion on ethnic identification and morphosyntactic variation in San Francisco Chinatown-a community that has received very little attention in linguistic research. An investigation of original, interactive speech data sheds light on how first- and second-generation Chinese Americans signal (ethnic) identity through morphosyntactic variation in English and on how they co-construct identity discursively. After an introduction to the community's history, the book provides background information on ethnic varieties in North America. This discussion grounds the present book within existing research and illustrates how studies on ethnic varieties of English have evolved. The book then proceeds with a description of quantitative and qualitative results on linguistic variation and ethnic identity. These analyses show how linguistic variation is only one way of signalling belonging to a community and highlight that Chinese Americans draw on a variety of sources, most notably the heritage language, to construct and negotiate (ethnic) identity. This book will be of particular interest to linguists - particularly academics working in sociolinguistics, language and identity, and language variation - but also to scholars interested in related issues such as migration, discrimination, and ethnicity.

This book examines how trauma is experienced and narrated differently across languages and cultures, drawing on rich ethnographic case studies and a novel cognitive-linguistic approach to analyse the variations of English as a Lingua Franca (ELF) used in the narratives of West-African migrants and refugees in the course of intercultural encounters with Italian experts from domain-specific fields of discourse (including legal, medical, religious and cultural professionals). It examines the ways in which such experts interpret the migrants' trauma narratives by applying discourse conventions from within their communities of practice, as well as their own native linguacultural norms. It argues persuasively for the development of a 'hybrid ELF mode' of intercultural communication to be used by experts in charge of unequal encounters in specialized migration contexts that can accommodate different culture-bound categorizations of trauma. This timely and important work will appeal in particular to students and scholars of applied linguistics, discourse analysis, cognitive linguistics, intercultural communication, pragmalinguistics, migration studies and healthcare communication.

Organizations are rapidly shifting the way that individuals conceptualize, participate, and engage in work. A significant change is how organizations are coordinating, arranging, and organizing the activities of their employees for the accomplishments of organizational goals. Communication, Relationships and Practices in Virtual Work characterizes the nuanced communication, relational, and practical dynamics that characterize virtual working in contemporary organizations. This reference work addresses virtual teams, peer relationships in virtual work, mentoring, vertical mobility, diversity in the virtual workspace, productivity and the postmodern aesthetic, and the communication practices and processes of dispersed work configurations.

A husband echoes back words that his wife said to him hours before as a way of teasing her. A parent always uses a particular word when instructing her child not to talk during naptime. A mother and family friend repeat each other's instructions as they supervise a child at a shopping mall. Our everyday conversations necessarily are made up of "old" elements of language-words, phrases, paralinguistic features, syntactic structures, speech acts, and stories-that have been used before, which we recontextualize and reshape in new and creative ways.
In Making Meanings, Creating Family, Cynthia Gordon integrates theories of intertextuality and framing in order to explore how and why family members repeat one another's words in everyday talk, as well as the interactive effects of those repetitions. Analyzing the discourse of three dual-income American families who recorded their own conversations over the course of one week, Gordon demonstrates how repetition serves as a crucial means of creating the complex, shared meanings that give each family its distinctive identity.
Making Meanings, Creating Family takes an interactional sociolinguistic approach, drawing on theories from linguistics, communication, sociology, anthropology, and psychology. Its presentation and analysis of transcribed family encounters will be of interest to scholars and students of communication studies, discourse analysis, sociolinguistics, linguistic anthropology, and psychology-especially those interested in family discourse. Its engagement with intertextuality as theory and methodology will appeal to researchers in media, literary, and cultural studies.

Web 2.0 and the Political Mobilization of College Students investigates how college students' online activities, when politically oriented, can affect their political participatory patterns offline. Kenneth W. Moffett and Laurie L. Rice find that online forms of political participation-like friending or following candidates and groups as well as blogging or tweeting about politics-draw in a broader swathe of young adults than might ordinarily participate. Political scientists have traditionally determined that participatory patterns among the general public hold less sway in shaping civic activity among college students. This book, however, recognizes that young adults' political participation requires looking at their online activities and the ways in which these help mobilize young adults to participate via other forms. Moffett and Rice discover that engaging in one online participatory form usually begets other forms of civic activity, either online or offline.

The author of the widely praised Wordslut analyzes the social science of cult influence: how cultish groups from Jonestown and Scientology to SoulCycle and social media gurus use language as the ultimate form of power. What makes "cults" so intriguing and frightening? What makes them powerful? The reason why so many of us binge Manson documentaries by the dozen and fall down rabbit holes researching suburban moms gone QAnon is because we're looking for a satisfying explanation for what causes people to join-and more importantly, stay in-extreme groups. We secretly want to know: could it happen to me? Amanda Montell's argument is that, on some level, it already has . . . Our culture tends to provide pretty flimsy answers to questions of cult influence, mostly having to do with vague talk of "brainwashing." But the true answer has nothing to do with freaky mind-control wizardry or Kool-Aid. In Cultish, Montell argues that the key to manufacturing intense ideology, community, and us/them attitudes all comes down to language. In both positive ways and shadowy ones, cultish language is something we hear-and are influenced by-every single day. Through juicy storytelling and cutting original research, Montell exposes the verbal elements that make a wide spectrum of communities "cultish," revealing how they affect followers of groups as notorious as Heaven's Gate, but also how they pervade our modern start-ups, Peloton leaderboards, and Instagram feeds. Incisive and darkly funny, this enrapturing take on the curious social science of power and belief will make you hear the fanatical language of "cultish" everywhere.

Social norms are valuable because they help us to understand guidelines for appropriate and ethical behavior. However, as part of that process, cultures develop taboo behaviors and topics for group members to avoid. Failure to discuss important topics, such as sex, drug use, or interpersonal violence, can lead to unwanted or unintended negative outcomes. Improving communication about forbidden topics may lead to positive social and health outcomes, but we must first develop the communication and coping skills to handle these difficult conversations. The Handbook of Research on Communication Strategies for Taboo Topics seeks both quantitative and qualitative research to provide empirical evidence of the negative social and health outcomes of avoiding taboo conversations and provides communication and coping strategies for dealing with difficult topics. Covering a range of issues such as grief and forgiveness, this major reference work is ideal for academicians, practitioners, researchers, counselors, sociologists, professionals, instructors, and students.

The longevity of the Esperanza Peace and Justice Center in San Antonio, Texas, suggests that it is possible for a social change organization to simultaneously address racism, classism, sexism, homophobia, imperialism, environmental justice, and peace-and to succeed. Activism, Alliance Building, and the Esperanza Peace and Justice Center uses ethnographic research to provide an instructive case study of the importance and challenges of confronting injustice in all of its manifestations. Through building and maintaining alliances, deploying language strategically, and using artistic expression as a central organizing mechanism, The Esperanza Peace and Justice Center demonstrates the power of multi-issue organizing and intersectional/coalitional consciousness. Interweaving artistic programming with its social justice agenda, in particular, offers Esperanza a unique forum for creative and political expression, institutional collaborations, and interpersonal relationships, which promote consciousness raising, mobilization, and social change. This study will appeal to scholars of communication, Chicana feminism, and ethnography.

Persuasive Attacks on Donald Trump in the 2016 Presidential Primary investigates the nature of persuasive attacks on Donald Trump during the 2016 presidential primary campaign. It begins by extending the Theory of Persuasive Attack to include attacks on character as well as attacks on actions. William L. Benoit & Mark J. Glantz use topical analysis to understand humor (late night television jokes; video from SNL, Colbert, and Oliver; articles in The Onion, and political cartoons) and Republican "establishment" attacks from Mitt Romney and the National Review. Quantitative content analysis examines attacks in primary debates and primary TV spots. The book concludes with criticisms found on social media platforms and TV talk shows.

The authoritative text on augmentative and alternative communication, this classic bestseller is now in its fifth edition-revised and updated for a new generation of SLPs, teachers, occupational therapists, and other professionals in clinical and educational settings. Partnering with a team of distinguished contributors, renowned experts David Beukelman and Janice Light deliver today's most comprehensive, up-to-date introduction to AAC interventions and technologies for children and adults with complex communication needs. Future service providers will get in-depth coverage of essential AAC topics, enhanced by helpful study questions, valuable perspectives from people who use AAC, and case examples that illustrate key principles. Significantly expanded with new chapters on critical topics, more practical information on how AAC systems work, and new online companion materials, this definitive text will expertly prepare readers to support communicative competence-and quality of life-for children and adults with complex communication needs. WHAT'S NEW Professionals will prepare for their work in the field with critical new information on: Collaborating with family members and other communication partners Making the most of mobile technologies and AAC apps Selecting an AAC system and tailoring it to individual needs Working effectively with families from diverse cultural backgrounds Supporting inclusion across the lifespan (including education, employment, and community life) Ensuring efficient patient-provider communication in medical settings Providing communication supports to people with autism spectrum disorder PLUS: Enhance your teaching with a package of online companion materials, including a resource guide to help practitioners and students learn more about AAC; sample responses to chapter study questions; and a sample syllabus.

This book examines the concept of interculturality in English Language Teaching (ELT), using examples from diverse international and educational settings to demonstrate different approaches. Increased contact between multilingual speakers from different cultural backgrounds means that linguistic and intercultural competence must be taught hand in hand, and the approaches featured here will: encourage learners to develop intercultural sensitivity and a critical intercultural attitude; mitigate the limitations of textbooks and extend the learning to global issues, intercultural citizenship, and media literacy; show the potential of telecollaboration and popular culture as pedagogical resources; and demonstrate the value of interculturality in English as lingua franca situations and English for Academic Purposes. The chapters feature empirical studies from around the world, and include questions for reflection and recommended reading so that readers can engage more closely with key concepts, compare and adapt the practices most relevant to them. This book contributes to the literature on (inter)cultural pedagogy, English as a lingua franca, language pedagogy, and teacher professional development, and will be an invaluable tool for English language teachers, teacher trainers and educators seeking to enrich their practice. It will also be of interest to students and scholars of Applied Linguistics, especially language education.

As Chiasson and his contributors illustrate, trials are media events that can have long-reaching significance. They can, and have, changed the way people think, how institutions function, and have shaped public opinions. While this collection on ten trials is about withcraft, slavery, religion, and radicalism, it is, in many ways, the story of America. Trials are the stuff of news. Those rare moments when justice, or a reasonable facsimile, is meted out. And what offers up more high drama, or melodrama, than a highly publicized trial? Most news events enjoy short life spans. They happen; they are reported; they are quickly forgotten. As Chiasson and his contributors make clear, a trial often is a lingering, living thing that builds in tension. It is, every once in a long while, a modern Shakespearean drama with a twist: The audience becomes members of the cast because, every once in a long while, society finds itself the defendant. Trials can have lasting importance beyond how the public perceives them. A trial can have long-reaching significance if it changes the way people think, or how institutions function, or shapes public opinion. Ten such American trials covering a span of 307 years are covered here. In each, the sociological underpinnings of events often has greater significance than either the crime or the trial. The ten trials included are the Salem witch trials, the Amistad trial, the Sioux Indian Uprising trials, the Ed Johnson/Sheriff Shipp trial, the Big Bill Haywood trial, the Ossian Sweet trial, the Clay Shaw trial, the Manuel Noriega trial, and the Matthew Shepard trial. While the book is about ten crimes, the subsequent trials, and the media coverage of each, it is also a book about witchcraft, about religion, slavery, and radicalism. It paints portraits of a racist America, a capitalistic America, an anarchist America. It relates compelling tales of compassion, greed, stupidity, and hate beginning in 17th-century colonial times and ending in present-day America. In many ways, it is the story of America.

This book is the first in a three-volume set that celebrates the career and achievements of Cliff Goddard, a pioneer of the Natural Semantic Metalanguage approach in linguistics. In addition, it explores ethnopragmatics and conversational humour, with a further focus on semantic analysis more broadly. Often considered the most fully developed, comprehensive and practical approach to cross-linguistic and cross-cultural semantics, Natural Semantic Metalanguage is based on evidence that there is a small core of basic, universal meanings (semantic primes) that can be expressed in all languages. It has been used for linguistic and cultural analysis in such diverse fields as semantics, cross-cultural communication, language teaching, humour studies and applied linguistics, and has reached far beyond the boundaries of linguistics into ethnopsychology, anthropology, history, political science, the medical humanities and ethics.

This book is an indispensable "cutting edge" book for students and researchers of journalism studies seeking a text that illustrates and applies a range of linguistic and discourse-analytic approaches to the analysis of journalism. While the form, function and politics of the language of journalism have attracted scholars from a wide range of academic disciplines, too often this analysis has reduced the work of journalists to text-characteristics alone. In contrast, this collection is united by the principle that journalistic discourse is always socially situated and the result of a series of processes - produced by journalists in accordance with particular production techniques and in specific institutional settings - and as such, analysis requires more than the methods offered by linguists. The contributors to this book draw on a range of the most prominent theoretical and methodological approaches to media discourse - including Conversation Analysis, Critical Discourse Analysis, the APPRAISAL framework, Multi-modal Analysis and Rhetoric - in making sense of the language of newspapers (national, local and minority press), television and online journalism. Written in an engaging style by distinguished academic authorities, this book provides a state-of-the-art review of the subject. This book was published as a special issue of Journalism Studies.

This book examines user perceptions of European Union institutions and compares them to perceptions communicators within these institutions have of their users. Analysing the images both sides have through their interaction on the EUROPA website (www.europa.eu) helps to to show where communicator intentions and user perceptions do or do not overlap. The timeliness of this issue could not be more striking than in the current internal and external debates surrounding the EU (e.g., the "No" votes on the common constitution). With this in mind, every possible way of interaction should be reconsidered, in order for citizens to get more involved and feel more connected. Next to mass media, the Internet plays an increasingly important role in people's lives. Even though the Internet may not currently be a dominant source of information about the RU relative to other mass media outlets, it continues to increase in importance as part of most people's everyday life, in particular for the younger generation who turn to it for information. The main focus of this book is on the integration of both the user and the communicator perspectives. By looking at user needs in comparison to the production processes that determine the information structure of a Web site, the usability of a Web site is defined. The user experience online in turn determines the users' perceptions of the institutions and their attitudes towards the European Union.

Public venues are vital to information access across the globe, yet few formal studies exist of the complex ways people in developing countries use information technologies in public access places. Libraries, Telecentres, Cybercafes and Public Access to ICT: International Comparisons presents groundbreaking research on the new challenges and opportunities faced by public libraries, community telecentres, and cybercafes that offer public access to computers and other information and communication technologies. Written in plain language, the book presents an in-depth analysis of the spaces that serve underserved populations, bridge digital divides, and further social and economic development objectives, including employability. With examples and experiences from around the world, this book sheds light on a surprising and understudied facet of the digital revolution at a time when effective digital inclusion strategies are needed more than ever.

Brands and logos are all around us - from the clothes we wear and the objects we buy, to the advertisements which cover our cities and the celebrities created by the media. We regard the brand as a new phenomenon, something born with the consumer society, but branding was born with civilization, its earliest examples dating to the Roman Empire.Branding is now a growing industry, applied not only to commodities but to charities, cities, the worlds of sport and entertainment, even government initiatives. Such is the ubiquity and power of branding that it is increasingly taken as a sign of the commodification of everyday life and the rapacity of corporate power. Examining the brand in history, the growth of national and global brands, the changing approaches of the branding industry and the exploration of new spaces for advertising, The Rise of Brands analyses exactly how brands develop and operate in contemporary society.