Addressing 21st-century issues, threats, and opportunities with time-tested principles, this book empowers corporate communications professionals to protect, inspire, and energize organizations in the face of a crisis. Whether due to an external incident or an internal misstep, every major company or institution will find itself scrutinized, its normal operations disrupted, and its reputation and business continuity threatened at some point-and how it prepares for, and reacts to, a crisis can make a critical difference in the ultimate outcome of events. This book focuses on strategic crisis communication as a function of three elements: 1. crisis preparation-establishing a robust and nimble infrastructure and plans, in advance of any crisis 2. crisis management-rapidly gathering information, activating and adjusting plans, making decisions, and relentlessly monitoring outcomes 3. crisis communication-reaching multiple audiences, on multiple platforms, with clear, consistent, and purposeful messages that tell the truth and defend the organization. Bringing together best practices gleaned from hundreds of recent case studies, this book is an unmatched resource enabling corporate communications and PR professionals, and the organizations that employ them, to understand how to weather any reputational storm that may threaten their enterprise.

Contents:
Notes on contributors Preface Acknowledgements List of Tables and Illustrations
Part I: Introduction and Contexts Cyberspace, Digital Media and the Internet 2 Mapping Cyberspace 3 ICT, Telecommunications and Cyberspace Part II: Using Cyberspace 4 Using the Internet 5 Cyberspace Technologies 6 Webcasting and Digital Broadcasting 7 Games and Entertainment Part III: Reading/Writing Cyberspace 8 Sources, Resources and Research 9 Online News and Journalism 10 E-Zines 11 Online Writing 12 Web Design Part IV: Regulations, Institutions and Ethics 13 Regulation and Cybercrime 14 Cyberspace and the Public Sphere 15 Ethics in Cyberspace
Glossary Web resources Bibliography Index

Student Writing Tutors in Their Own Words collects personal narratives from writing tutors around the world, providing tutors, faculty, and writing center professionals with a diverse and experience-based understanding of the writing support process. Filling a major gap in the research on writing center theory, first-year writing pedagogy, and higher education academic support resources, this book provides narrative evidence of students' own experiences with learning assistance discourse communities. It features a variety of voices that address how academic support resources such as writing centers have served as the nucleus for students' (i.e., both tutors and their clients) sense of community and self, ultimately providing a space for freedom of discourse and expression. It includes narratives from writing tutors supporting students in unconventional spaces such as prisons, tutors offering support in war-torn countries, and students in international centers facing challenges of distance learning, access, and language barriers. The essays in this collection reveal pedagogical takeaways and insights about both student and tutor collaborative experiences in writing center spaces. These essays are a valuable resource for student writing tutors and anyone involved with them, including composition instructors and scholars, writing center professionals, and any faculty or administrators involved with academic support programs.

What does it mean to be "Chinese?" This controversial question has sparked off a never-ending process of image-making in Chinese and Chinese-speaking communities throughout the twentieth century. This introduction to Chinese national cinema, written by a leading scholar, covers three "Chinas": mainland China, Hong Kong and Taiwan. It traces the formation, negotiation and problematization of the national on the Chinese screen over ninety years. Historical and comparative perspectives bring out the parallel developments in the three Chinas, while critical analysis explores thematic and stylistic changes over time.
As well as exploring artistic achievements and ideological debates, "Chinese National Cinema "also emphasizes industry research and market analysis. The author concludes that despite the rigid censorship systems and the pressures on film makers, Chinese national cinema has never succeeded in projecting a single unified picture, but rather portrays many Chinas.

Digital Currents explores the growing impact of digital technologies on aesthetic experience and examines the major changes taking place in the role of the artist as social communicator. Just as the rise of photographic techniques in the mid 1800s shattered traditional views about representation, so too have contemporary electronic tools catalysed new perspectives on art, affecting the way artists see, think, and work, and the ways in which their productions are distributed and communicated. Digital Currents explores the growing impact of digital technologies on aesthetic experience and examines the major changes taking place in the role of the artist as social communicator. Margot Lovejoy recounts the early histories of electronic media for art making - video, computer, the internet - in the new edition of this richly illustrated book. She provides a context for the works of major artists in each media, describes their projects, and discusses the issues and theoretical implications of each to create a foundation for understanding this developing field. Digital Currents fills a major gap in our understanding of the relationship between art and technology, and the exciting new cultu

Pointing has captured the interest of scholars from various fields who study communication. However, ideas and findings have been scattered across diverse publications in different disciplines, and opportunities for interdisciplinary exchange have been very limited. The editor's aim is to provide an arena for such exchange by bringing together papers on pointing gestures from disciplines, such as developmental psychology, psycholinguistics, sign-language linguistics, linguistic anthropology, conversational analysis, and primatology.
Questions raised by the editors include:
*Do chimpanzees produce and comprehend pointing gestures in the same way as humans?
*What are cross-cultural variations of pointing gestures?
*In what sense are pointing gestures human universal?
*What is the relationship between the development of pointing and language in children?
*What linguistic roles do pointing gestures play in signed language?
*Why do speakers sometimes point to seemingly empty space in front of them during conversation?
*How do pointing gestures contribute to the unfolding of face-to-face interaction that involves objects in the environment?
*What are the semiotic processes that relate what is pointed at and what is actually "meant" by the pointing gesture (the relationship between the two are often not as simple as one might think)?
*Do pointing gestures facilitate the production of accompanying speech?
The volume can be used as a required text in a course on gestural communication with multidisciplinary perspectives. It can also be used as a supplemental text in an advanced undergraduate or graduate course on interpersonal communication, cross-cultural communication, language development, and psychology of language.

"Communication Yearbook 27" is devoted to publishing state-of-the-art literature reviews in which authors critique and synthesize a body of communication research. This volume continues the tradition of publishing critical, integrative reviews of specific lines of research. Chapters focus on an organizational communication challenge to the discourse of work and family research; recovering women's voice; empowerment and communication; participatory communication for social change; and the problematics of dialogue and power. In addition, chapters discuss the megaphone effect; the effects of television on group vitality; the empowerment of feminist scholarship in public relations and the building of a feminist paradigm; control, resistance, and empowerment in raced, gendered, and classed work contexts; credibility for the 21st century; and communicating disability.

Contents:
Introduction Part One - Studying Communication Part Two - Effective Communication Part Three - Texts and Meaning in Communication: Communication as Text; Texts and Meanings; Decoding and De-coding; Words and Pictures: Signs and Signatures; Taking the Process Further; Putting it back Together; Some Print Texts and Sample Tasks Part Four - Communication Practice Part Five Themes in Personal Communication: Verbal Communication; Non-Verbal Communication; Intrapersonal Communication: Self and Self-Concept; Intrapersonal Communication: Ideas about the Development of the Self; Intrapersonal Communication: Self and Self Presentation; Group Communication: What Groups are and What They Do; Group Communication: Inside Group; Group Communication: How Groups Work and They Don't Part Six - Using Communication Skills to Pass Examinations Glossary. Resource Information. Bibliography.

This collection serves two important functions: it synthesizes theory and research in the vital and vibrant area of communication and emotion, and it highlights the scholarly work and contributions of Dolf Zillmann, the preeminent contributor to this area of inquiry.
As one of the most productive and influential scholars in the annals of communication inquiry, Zillmann is well known for his contributions in the areas of communication, emotion, media effects, and aggression. Editors Jennings Bryant, David Roskos-Ewoldsen, and Joanne Cantor have collected groundbreaking essays from scholars active in the field, all of whom studied under or worked with Zillmann during his exemplary career. The contributions included here acknowledge the significance of Zillmann's work and identify many of the intellectual streams that contributed to his scholarship.
Utilizing both psychology and communication perspectives, this volume covers the current literature in communication and emotion, with a focus on key theories, media effects, and entertainment theory. As a comprehensive synthesis of theory and research in communication and emotion, it will be of great interest to scholars in communication theory, cognitive and social psychology, and psychophysiology. With a concluding state-of-the-art chapter by Dolf Zillmann himself, this volume offers a thorough and distinctive examination of communication and emotion scholarship, and it will serve as an invaluable resource for current and future generations of scholars.

Politics, Lies and Conspiracy Theories: A Cognitive Linguistic Perspective shows how language influences mechanisms of cognition, perception and belief, and by extension its power to manipulate thoughts and beliefs. This exciting and original work is the first to apply cognitive linguistics to the analysis of political lies and conspiracy theories, both of which have flourished in the internet age and which many argue are threatening democracy. It unravels the verbal mechanisms that make these "different truths" so effective and proliferative, dissecting the verbal structures (metaphor, irony, connotative implications etc) of the words of a variety of real-life cases in the form of politicians, conspiracy theorists and influencers. Marcel Danesi goes on to demonstrate how these linguistic structures "switch on" or "switch off" alternative mind worlds. This book is essential reading for students of cognitive linguistics and will enrich the studies of any student or researcher in language and linguistics more broadly, as well as discourse analysis, rhetoric or political science.

Managing Conflict in Organizations introduces the origins, forms, benefits, and consequences of organizational conflict to students and practitioners and teaches how best to manage conflict to achieve productive outcomes. Conflict has benefits: it may lead to solutions to problems, creativity, and innovation. In contrast, little or no conflict in organizations may lead to stagnation, poor decisions, and ineffectiveness. This book is a vigorous analysis of the rational application of conflict theory in organizations for organizational behaviour students, as well as practitioners looking to practice constructive conflict management in their work. This second edition has been thoroughly updated to reflect the latest research in the field and explains the effect that research has on practice, with an expanded range of practical examples and cases. It covers emergent topics such as: Differentials in conflict management styles across generations Technology and its effect on conflict style changes Cross-cultural studies, Diversity and Critical Race Theory This text is a valuable resource for students, instructors, and researchers in HRM and organizational behaviour, and a practical handbook for practitioners that manage (or manage upward) their colleagues.

This collection offers empirical studies and theoretical essays about human communication in everyday life. The writings come from many of the world's leading researchers and cut across academic boundaries, engaging scholars and teachers from such disciplines as communication, sociology, anthropology, linguistics, and education. Chapters emphasize empirical, qualitative studies of people's everyday uses of talk-in-interaction, and they feature work in such areas as sociolinguistics, conversation analysis, discourse analysis, and ethnography.
The volume is dedicated to and highlights themes in the work of the late Robert Hopper, an outstanding scholar in communication who pioneered research in Language and Social Interaction (LSI). The contributors examine various features of human interaction (such as laughter, vocal repetition, and hand gestures) occurring naturally within a variety of settings (at a dinner table, a doctor's office, an automotive repair shop, and so forth), whereby interlocutors accomplish aspects of their interpersonal or institutional lives (resolve a disagreement, report bad medical news, negotiate a raise, and more), all of which may relate to larger social issues (including police brutality, human spirituality, death, and optimism).
The chapters in this anthology show that social life is largely a communicative accomplishment and that people constitute the social realities experienced every day through small and subtle ways of communicating, carefully orchestrated but commonly taken for granted. In showcasing the diversity of contemporary LSI research, this volume is appropriate for scholars and graduate students in language and social interaction, communication, sociology, research methods, qualitative research methods, discourse analysis, conversation analysis, linguistics, and related areas.

This new edition continues to give students a foundation in the principles of digital audience engagement and data metrics across platforms, preparing them to adapt to the quickly evolving world of digital media. It takes students through the processes of social listening, strategic design, creative engagement, and evaluation, with expert insights from social media professionals. Thoroughly updated, this second edition includes: * new strategies to guide students in the initial campaign planning phase * added content on influencers, social care teams, and newsjacking * coverage of research evaluation, the implications of findings, and articulating the ROI * expanded discussion of ethical considerations in campaign design and data collection and analysis. The book is suited to both undergraduate and post-graduate students as a primary text for courses in social/digital media marketing and public relations or a secondary text in broader public relations and marketing campaign planning and writing courses. Accompanying online resources include chapter reviews with suggestions for further resources; instructor guides; in-class exercises; a sample syllabus, assignments, and exams; and lecture slides. Visit www.routledge.com/9780367896201

An array of visual cultural artefacts from countries around the world and a range of analytical/practical approaches are brought together, rendering the book suitable reading not only for such subjects as architecture, media and museum studies, but also art history, Japanese and Chinese studies, and history. Offers novel, pioneering insights into digital approaches - an area of rapidly increasing interest in the arts and humanities. Student friendly: Chapters are accessible, concise and jargon free and each includes a chapter summary, detailed bibliography, notes on further reading, links to additional resources. As additional teaching resources, the authors plan to supplement the book with an online 'Catalogue Raisonne', which represents a first effort towards creating a cinematic encyclopedia of lived domestic situations, a form of standardized visual spatial ethnography across cultures.

Speech and language are fundamental to human development. Language is needed for both communication and thought, while education depends on the ability to understand and use language competently. Effective communication underpins social and emotional well-being.

Children's Communication Skills: From Birth to Five Years uses a clear format to set out the key stages of communication development in babies and young children. Its aim is to increase awareness in professionals working with children of what constitutes human communication and what communication skills to expect at any given stage. Illustrated throughout with real-life examples, this informative text addresses:
· normal development of verbal and non-verbal communication skills
· the importance of play in developing these skills
· developmental communication problems
· bilingualism, cognition and early literacy development
· working with parents of children with communication difficulties.

Features designed to make the book an easy source of reference include chapter summaries, age-specific skills tables, sections on warning signs that further help may be needed, and a glossary of key terms.
These practical guidelines on what to expect children to achieve and how to help them get there are based on a huge body of research in child language and communication development. Children's Communication Skills: From Birth to Five Years will be of great use to a wide range of professionals in training or working in health, education and social care, including health visitors, GPs, community nurses, educational psychologists, early years educators and speech and language therapists.

"Communication Yearbook 26" is devoted to publishing state-of-the-art literature reviews in which authors critique and synthesize a body of communication research. This volume continues the tradition of publishing critical, integrative reviews of specific lines of research. Chapters focus on comprehending speaker meaning; understanding family communication patterns and family functioning; affection in interpersonal relationships; audience activity and passivity; the political influence of business organizations in public policy. In addition, chapters discuss emotional intelligence in organizational communication; professionalism and social responsibility in the field of public relations; climate of opinion; ideology and the study of identity in interethnic communication; technology and the physician-patient relationship; and communication across the life span.
Representing media, interpersonal, intercultural, and other areas of communication, this is an important reference on current research for scholars and students in the social sciences.

Writing Using Sources for Academic Purposes: Theory, Research and Practice provides research-based information about key components of source-based writing, and the challenges it presents for novices. Proficiency in source-based writing is an essential and challenging goal for all inexperienced academic writers, from both L1 and L2 backgrounds. This comprehensive book presents an innovative, integrated approach for graduate students, teaching faculty, and practice-oriented researchers in ESP/EAP around the world. Each chapter includes suggestions and sample tasks for self-study or classroom use. Incorporating reviews of research and scholarly knowledge as well as information about likely challenges for novices, the book examines: (1) Changing views on the origins of novices' difficulties (2) Pre-writing tasks that writers need to work through, from locating and evaluating sources to proficient reading-to-write and summarizing strategies (3) Citing types and purposes (4) The more sophisticated abilities of conveying an appropriate stance and engaging with readers (5) Disciplinary citing practices This book will be of interest to undergraduate and postgraduate writers from a variety of backgrounds, as well as their teachers and supervisors. It will be relevant to the growing number of researchers from non-English speaking backgrounds who are obliged to publish their work in English language international journals, and scholars who may be interested in carrying out research related to source-based writing.

This fully revised and updated third edition offers students and artists valuable insights into traditional color theory and its practical application using today's cutting-edge technology. The text is lavishly illustrated, stressing issues of contemporary color use and examining how today's artists and designers are using color in a multitude of mediums in their work. It is the only book that has parity between the male and female artists and designers represented, while containing more multicultural and global examples of art and design than any other text. This book begins with how we see color and its biological basis, progressing to the various theories about color and delving into the psychological meaning of color and its use. There are individual chapters on color use in art and design, as well as global and multicultural color use. One chapter investigates cross cultural life events such as marriages and funerals, while examining the six major religions' conceptual and psychological underpinnings of color use. The final chapter explores the future of color. Contemporary Color is the ideal text for color theory courses, but also for beginning art and design students, no matter what their future major discipline or emphasis may be. It provides the foundation on which to build their career and develop their own personal artistic voice and vision.

Providing a thorough review and synthesis of work on communication skills and skill enhancement, this "Handbook" serves as a comprehensive and contemporary survey of theory and research on social interaction skills. Editors John O. Greene and Brant R. Burleson have brought together preeminent researchers and writers to contribute to this volume, establishing a foundation on which future study and research will build.
The handbook chapters are organized into five major units: general theoretical and methodological issues (models of skill acquisition, methods of skill assessment); fundamental interaction skills (both transfunctional and transcontextual); function-focused skills (informing, persuading, supporting); skills used in management of diverse personal relationships (friendships, romances, marriages); and skills used in varied venues of public and professional life (managing leading, teaching).
Distinctive features of this handbook include:
* broad, comprehensive treatment of work on social interaction skills and skill acquisition;
* up-to-date reviews of research in each area; and
* emphasis on empirically supported strategies for developing and enhancing specific skills.
Researchers in communication studies, psychology, family studies, business management, and related areas will find this volume a comprehensive, authoritative source on communications skills and their enhancement, and it will be essential reading for scholars and students across the spectrum of disciplines studying social interaction.

Social interaction in recent years has become the focus of systematic scientific research in a wide variety of academic disciplines. In Communication under the Microscope, Peter Bull shows how communication has become an object of study in its own right, which can be dissected in the finest detail through the use of film and recording technology. In so doing he provides a clear and valuable introduction into the theory and practice of microanalysis.
Bull argues that microanalysis is both a distinctive methodology and a distinctive way of thinking about communication. He then focuses on the two principal elements of face-to-face communication: speech and non-verbal behaviour. Communication in particular social contexts is also addressed with related chapters on gender and politics. Finally, the practical aspects of microanalysis are discussed.
This unique and thorough review of microanalysis integrates different approaches and draws together research literature which is often diverse and disparate. Presented in a clear and focused style, this book will be of interest to psychologists, social scientists and all students and researchers in the field of communication.
Communication is central to many aspects of human life, yet it has only recently become the focus of systematic scientific investigation within a wide variety of academic disciplines. Communication has now become an object of study in its own right, and can be dissected in the finest detail with the use of recording technology (film, audiotape and videotape). This approach has become known as 'microanalysis', and forms the principal theme of Communication under the Microscope.

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The text is technically precise but at the same time accessible, and is carried forward by numerous examples. The chapters focus on vote counting rules, voting agendas, voter preferences, sincere and sophisticated voting strategies, solution sets, voting outcomes, agendas control, and agenda formation. The author himself has made prior research contributions to a number of these topics.

Explores and appreciates the small pleasures found in everyday life. So often we exhaust ourselves and the planet in a search for very large pleasures, while all around us lies a wealth of small pleasures, which if only we paid more attention could bring us solace and joy at little cost and effort. This is a book to guide us to the best of life's small pleasures: the distinctive delight of holding a child's hand, having a warm bath or the joy of the evening sky. It is an intriguing, evocative mix of small pleasures to heighten the senses and return us to the world with new-found excitement and enthusiasm. Small pleasures are points of access to the great themes of our lives. Every chapter puts one such moment of enjoyment under a magnifying glass to find out what's really going on and why it touches, moves and makes us smile. Praise for Small Pleasures 'Small Pleasures is a book I read before bed and it helps cultivate appreciation and a generally happier life in noticing the little things. I would recommend it to all.' 'Such a lovely and unusual book summing up in a simple and unpretentious way the joys of things like driving late at night, a beloved's wrist, swimming in the sea... A book to dip into and delight in.'

Innovative examination of augmentation technologies in terms of technical, social, and ethical considerations Usable as a supplemental text for a variety of courses, and also of interest to researchers and professionals in fields including: technical communication, digital communication, UX design, information technology, informatics, human factors, artificial intelligence, ethics, philosophy of technology, and sociology of technology First major work to combine technological, ethical, social, and rhetorical perspectives on human augmentation Additional cases and research material available at the authors' Fabric of Digital Life research database at https://fabricofdigitallife.com/

Drawing upon theories from visual studies, critical visual culture studies, and cognitive psychology, and with a special focus on gender and ethnicity, this book gives students a theoretical foundation for future work as visual communicators. The book takes a closer look at the interwoven character of perception and reception that is present in everyday visual encounters. Chapters present a wide variety of visual examples from art history, digital media, and the images we encounter and use in our daily lives. With the tools to understand how images and text make meaning, students are thus prepared to better communicate through visual media. This book serves as a main or supplementary text for visual communication or visual culture courses.

This book explores the role of listening in community engagement and peace building efforts, bridging academic research in communication and practical applications for individual and social change. For all their differences, community engagement and peacebuilding efforts share much in common: the need to establish and agree on achievable and measurable goals, the importance of trust, and the need for conflict management, to name but a few. This book presents listening-considered as a multi-disciplinary concept related to but distinct from civility, civic participation, and other social processes-as a primary mechanism for accomplishing these tasks. Individual chapters explore these themes in an array of international contexts, examining topics such as conflict resolution, restorative justice, environmental justice, migrants and refugees, and trauma-informed peacebuilding. The book includes contemporary literature reviews and theoretical insights covering the role of listening as related to individual, social, and governmental efforts to better engage communities and build, maintain, or establish peace in an increasingly divided world. This collection provides invaluable insight to researchers, students, educators, and practitioners in intercultural and international communication, conflict management, peacebuilding, community engagement, and international studies.