For courses in Adjustment, Interpersonal Behavior, and Human Relations A conceptual and skills-based overview of relationship building in today's world Human Relations: The Art and Science of Building Effective Relationships helps students learn how to communicate more effectively within all of their personal and professional relationships. Employing a three-tiered approach to human relations, author Vivian McCann helps students to understand the psychological concepts that underlie relationships, to build the skills needed to communicate effectively, and to consider the influence of cultural norms and backgrounds throughout the relationship-building process. Revised to reflect the latest data and research, the Second Edition also includes updated information about how new technologies have greatly impacted today's relationships. NOTE: This ISBN is for a Pearson Books a la Carte edition: a convenient, three-hole-punched, loose-leaf text. In addition to the flexibility offered by this format, Books a la Carte editions offer students great value, as they cost significantly less than a bound textbook. Human Relations: The Art and Science of Building Effective Relationships, Second Edition is also available via REVEL (TM), an interactive learning environment that enables students to read, practice, and study in one continuous experience.

Greta Thunberg. Alexandria Ocasio-Cortez. Anita Sarkeesian. Emma Gonzalez. When women are vocal about political and social issues, too-often they are flogged with attacks via social networking sites, comment sections, discussion boards, email, and direct message. Rather than targeting their ideas, the abuse targets their identities, pummeling them with rape threats, attacks on their appearance and presumed sexual behavior, and a cacophony of misogynistic, racist, xenophobic, and homophobic stereotypes and epithets. Like street harassment and sexual harassment in the workplace, digital harassment rejects women's implicit claims to be taken seriously as interlocutors, colleagues, and peers. Sarah Sobieraj shows that this online abuse is more than interpersonal bullying-it is a visceral response to the threat of equality in digital conversations and arenas that men would prefer to control. Thus identity-based attacks are particularly severe for those women who are seen as most out of line, such as those from racial, ethnic, and religious minority groups or who work in domains dominated by men, such as gaming, technology, politics, and sports. Feminists and women who don't conform to traditional gender norms are also frequently targeted. Drawing on interviews with over fifty women who have been on the receiving end of identity-based abuse online, Credible Threat explains why all of us should be concerned about the hostile climate women navigate online. This toxicity comes with economic, professional, and psychological costs for those targeted, but it also exacts societal-level costs that are rarely recognized: it erodes our civil liberties, diminishes our public discourse, thins the knowledge available to inform policy and electoral decision-making, and teaches all women that activism and public service are unappealing, high-risk endeavors to be avoided. Sobieraj traces these underexplored effects, showing that when identity-based attacks succeed in constraining women's use of digital publics, there are democratic consequences that cannot be ignored.

In a postfactual world in which claims are often held to be true only to the extent that they confirm pre-existing or partisan beliefs, this book asks crucial questions: how can we identify the many forms of untruthfulness in discourse? How can we know when their use is ethically wrong? How can we judge untruthfulness in the messiness of situated discourse? Drawing on pragmatics, philosophy, psychology, and law, All Bullshit and Lies? develops a comprehensive framework for analyzing untruthful discourse in situated context. TRUST, or Trust-related Untruthfulness in Situated Text, sees untruthfulness as encompassing not only deliberate manipulations of what is believed to be true (the insincerity of withholding, misleading, and lying) but also the distortions that arise from an irresponsible attitude towards the truth (dogma, distortion, and bullshit). Chris Heffer discusses times when truth is not "in play," as in jokes or fiction, as well as instances when concealing the truth can achieve a greater good. The TRUST framework demonstrates that untruthfulness becomes unethical in discourse, though, when it unjustifiably breaches the trust an interlocutor invests in the speaker. In addition to the theoretical framework, this book provides a clear, practical heuristic for analyzing discursive untruthfulness and applies it to such cases of public discourse as the Brexit "battle bus," Trump's tweet about voter fraud, Blair and Bush's claims about weapons of mass destruction, and the multiple forms of untruthfulness associated with the Skripal poisoning case. In All Bullshit and Lies? Chris Heffer turns a critical eye to fundamental questions of truthfulness and trust in our society. This timely and interdisciplinary investigation of discourse provides readers a deeper theoretical understanding of untruthfulness in a postfactual world.

Eight years after the Arab Spring there is still much debate over the link between Internet technology and protest against authoritarian regimes. While the debate has advanced beyond the simple question of whether the Internet is a tool of liberation or one of surveillance and propaganda, theory and empirical data attesting to the circumstances under which technology benefits autocratic governments versus opposition activists is scarce. In this book, Nils B. Weidmann and Espen Geelmuyden Rod offer a broad theory about why and when digital technology is used for one end or another, drawing on detailed empirical analyses of the relationship between the use of Internet technology and protest in autocracies. By leveraging new sub-national data on political protest and Internet penetration, they present analyses at the level of cities in more than 60 autocratic countries. The book also introduces a new methodology for estimating Internet use, developed in collaboration with computer scientists and drawing on large-scale observations of Internet traffic at the local level. Through this data, the authors analyze political protest as a process that unfolds over time and space, where the effect of Internet technology varies at different stages of protest. They show that violent repression and government institutions affect whether Internet technology empowers autocrats or activists, and that the effect of Internet technology on protest varies across different national environments.

To communicate effectively needs accurate information and precision in method, especially in the world of work where major decisions and the success of the organisation can be impacted negatively or positively by what is conveyed. Communicating globally in an ever-changing digital world can be challenging. Effective communication N5 - empowering the workforce therefore includes content on managing these changes, ethical work and communication practices, and communicating efficiently in multicultural and digital environments.

The volume is a collection of research articles on creative, performative, and commercial uses of the English language in various domains of Asian popular culture. It provides a sociolinguistically contemporary snapshot of how English is variously adopted and adapted on local pop culture scenes in East Asia, South Asia and South East Asia.

Every weekday, the wildly popular Tom Joyner Morning Show reaches more than eight million radio listeners. The show offers broadly progressive political talk, adult-oriented soul music, humor, advice, and celebrity gossip for largely older, largely working-class black audience. But it's not just an old-school show: it's an activist political forum and a key site reflecting on popular aesthetics. It focuses on issues affecting African Americans today, from the denigration of hard-working single mothers, to employment discrimination and sexual abuse, to the racism and violence endemic to the U.S. criminal justice system, to international tragedies. In Black Radio/Black Resistance, author Micaela di Leonardo dives deep into the Tom Joyner Morning Show's 25 year history inside larger U.S. broadcast history. From its rise in the Clinton era and its responses to key events-9/11, Hurricane Katrina, President Obama's elections and presidency, police murders of unarmed black Americans and the rise of Black Lives Matter, and Donald Trump's ascendancy-it has broadcast the varied, defiant, and darkly comic voices of its anchors, guests, and audience members. di Leonardo also investigates the new synergistic set of cross-medium ties and political connections that have affected print, broadcast, and online reporting and commentary in antiracist directions. This new multiracial progressive public sphere has extraordinary potential for shaping America's future. Thus Black Radio/Black Resistance does far more than simply shed light on a major counterpublic institution unjustly ignored for reasons of color, class, generation, and medium. It demonstrates an alternative understanding of the shifting black public sphere in the digital age. Like the show itself, Black Radio/Black Resistance is politically progressive, music-drenched, and blisteringly funny.

Soon after 9/11, wild rumors began to spread: that Arab-Americans were celebrating publicly, that some people had been warned, that politicians knew all along.
The Global Grapevine reveals how--through our everyday thoughts and conversations, and the rumors we spread--we grapple with the new global world. Drawn from diverse sources, the book illuminates urban legends like the claim that a certain t-shirt with a Chinese pictogram brands the wearer as a prostitute, conspiracy theories such as the "9/11 Truth Movement," or stories of tourists infected with AIDS by locals. These rumors, the authors argue, reflect our anxieties and fears about contact with foreign cultures--how we believe foreign competition to be poisoning the domestic economy and foreign immigration to be eroding American values. Focusing on the threat posed by terrorism, the impact of immigration, the risks involved in international trade, and the dangers faced by naive tourism, the book provides a broad survey of the most widely circulated rumors and examines what these tales reveal about contemporary society.

In the age of digital transformation, effective communication strategies and means in the workplace are essential. Great communicators are the ones who bring solutions, drive change, and motivate and inspire their colleagues. By improving communication skills, it is possible to enhance employee engagement, teamwork, decision-making and interdepartmental communication. People who are good and empowered communicators are also great ambassadors for their place of work. For these reasons, communication skills are the soft skills that employers seek the most in their employees.

Effective Communication N6 - empowering the workforce aims to help develop a solid strategy to keep employees informed and engaged; to avoid communication silos and overload; to build interpersonal relations, and to encourage a productive and conducive work environment. Tips are provided on how to promote an open organisational culture of trust and satisfaction, where knowledge sharing and healthy relations are prevalent and the use of various media is facilitated.

There are ample timely, concrete and real-life exercises and applications, and examples and illustrations of communication in action.

Effective Communication N6 - empowering the workforce is designed to take workplace communication to the next level and can be used by students, employees and those at executive management level.

'Could there be a more relevant book for our times? While there are plenty of books on persuasion, none tells us how to influence others through the quiet art of understanding. Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it' Nir Eyal, bestselling author of Hooked and Indistractable Hear me out. Does this sound like you? You end a team meeting and can't recall a single thing that was said. You leave a conversation with a friend feeling disconnected and unfulfilled. You think you and your boss are on the same page, only to find out you haven't been meeting expectations. Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It's her job to uncover the truth behind how people use, and really think about, her company's products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including: - How to quickly build rapport with strangers - Which questions help people unlock what they need to say - When it's time to throw out the script entirely - How to recover from listener's drain

We live in a multilingual, transforming society in which language plays a dynamic and central role. We use it every day for communication and it is not possible to imagine life without it - it is generally recognised as a mark of what makes us human. But how often do we think about exactly what language is and how we actually use it? Language, society and communication introduces established and new linguistic concepts and theories, and links these to contemporary issues in society and the media, including new social media, with a particular focus on southern Africa. Language, society and communication explores how language is intricately bound up with issues of power, status and identity. It explores the tension between the diverse nature of everyday language practices, on the one hand, and the societal pressures towards managing and containing this diversity, on the other. It also demonstrates the relevance of linguistic study (e.g. phonology and syntax) to real world problems (e.g. analysis of a child's acquisition of language), within a southern African context. Study questions and case studies, which relate the theoretical ideas discussed to current research, are provided at the end of each chapter. Language, society and communication is aimed at undergraduate students studying linguistics, language and communication and related fields such as language education.

Communicating @ work unpacks the various and complex communication challenges in today's multicultural and technological working environment. It is written in a conversational, accessible style, and covers not only a range of communication situations and formats but also uses a holistic, practice-based approach to illustrate the application of effective communication principles in the workplace. Examples, margin comments, provocative chatroom questions and online supplementary material elaborate on concepts and offer down-to-earth guidance on everyday business communication transactions and conduct. Every chapter has been updated with the latest findings and debates. Given the accelerated proliferation of multimodal digital devices and networking opportunities and challenges, the authors have also increased their focus on new media, particularly the role played by social media in business contexts and corporate reputation management. This edition's comprehensive coverage of spoken, written and visual communication for business and industry makes it an ideal textbook as well as a valuable reference in the workplace for professionals.

A comprehensive, up-to-date and relevant communication text which engages readers through both a theoretical and an applied lens. Blends technological awareness and ability with basic communication skills and practices. Provides numerous examples as well as video clips. Aimed at students and employees, including those at executive management level.

How can we create more meaningful and intimate connections with our loved-ones? By using moments of discord to strengthen our relationships, explains this original, deeply researched book. You might think that perfect harmony is the defining characteristic of a good relationship, but the truth is that human interactions are messy, complicated, and confusing. The good news, however, is that we are wired to deal with this from birth - and even to grow from it and use it to strengthen our relationships, according to renowned psychologist Ed Tronick and paediatrician Claudia Gold. Scientific research - including Dr Tronick's famous 'Still-Face Experiment' - has shown that working through mismatch and repair in everyday life helps us form deep, lasting, trusting relationships; resilience in times of stress and trauma; and a solid sense of self in the world. This refreshing and original look at our ability to relate to others and to ourselves offers a new way for us to think about our relationships, and will reassure you that conflict is both normal and healthy, building the foundation for stronger connections.

Getting the message across in business. This is the essential guide for office managers, secretaries and students intending to follow a business career.

The subject matter covers all the important aspects of efficient management and dealing with customers and clients effectively.

Interviews, the mass media, advertising, advertisements, meeting procedures, business letters and reports are discussed in detail.

Practical hints are provided for good language usage and editing.

The subject matter focuses on problems and deficiencies in South African businesses.

Case studies and practical applications offer students the opportunity to test their newly acquired knowledge.

The comprehensive bibliography offers a wide range of extra reading on these topics.

The ability to communicate effectively is one of the most important life skills a person can possess. It can pave the way to success, not only in terms of career but also in every other aspect of life where communication plays a role. Advanced communication skills focuses on essential communication skills and competencies for all aspects of the world of work. Advanced communication skills takes an integrated theory and practical approach to learning. It is designed to foster workplace communication in order to benefit interpersonal relationships, which in turn leads to personal enrichment, greater job satisfaction and increased productivity. The final chapter contains a selection of case studies with questions to assist in the evaluation of communication skills. Advanced communication skills is aimed at managers, personal assistants, professional secretaries and all those studying towards certificates, diplomas or degrees in colleges and universities. It fully covers the syllabus for Communication N5/N6 at technical and vocational education and training colleges, and will prepare students for the national examinations in these subjects.