This text helps the reader generate clear, effective documentation
that is tailored to the information requirements of the end-user.
Written for technical writers and their managers, quality assurance
experts, and software engineers, the book describes a user-centered
information design method (UCID) that should help ensure
documentation conveys significant information for the user. The
UCID shows how to: integrate the four major information components
of a software system - user interface labels, messages, online and
printed documentation; make sure these elements work together to
improve usability; deploy iterative design and prototyping
procedures that minimize flaws and save time and money; and guide
technical writers effectively.
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