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Difficult Conversations - A Toolkit for Educators in Handling Real-Life Situations (Hardcover)
Loot Price: R1,888
Discovery Miles 18 880
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Difficult Conversations - A Toolkit for Educators in Handling Real-Life Situations (Hardcover)
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Total price: R1,908
Discovery Miles: 19 080
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Educators have many job descriptions. One of those descriptions
includes the idea of customer service or professional
communication, especially when engaging in difficult conversations.
Difficult conversations are conversations that may be
argumentative, combative, or otherwise contentious in some way.
Every educator has or will have difficult conversations in their
professional life. The difficult conversations may be with a family
member, a student, a colleague, or an administrator. Regardless of
the person, difficult conversations can influence relationships.
While the idea of difficult conversations originated in the
business profession, difficult conversations are also applicable
and abundant in the field of education. Therefore, developing a
toolkit of resources and strategies to engage in professional
conversations with various stakeholders is imperative and the goal
of this book. Throughout the toolkits introduced in this book,
real-life examples and reflection questions are inserted. Overall,
this book moves from defining difficult conversations,
understanding the unconscious reactions to difficult conversations,
and the tools to build positive relationships through
communication.
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