Few people who work in the social services would deny that the
reception of those asking for help is important, and yet this
process is seldom closely examined. Originally published in 1974,
this book aims not only to focus attention on the problems faced by
those seeking the help of a social service organisation, but also
to analyse what happens and why at the point of entry. This study
analyses reception practices in four very different social work
agencies. The author demonstrates that the reception process is not
just an administrative expedient but that, under certain
circumstances, it may have a profound influence upon the way the
agency operates, the services it provides and who receives them. In
short, many of the important rationing decisions about resources
allocation may be made not by an agency’s senior and middle
managers, or by its professional social work staff, but by an
untrained clerical receptionist at the point of initial contact
between the organisation and its clients. The Point of Entry was
primarily written for students and teachers of social
administration, social workers, administrators, and receptionists
themselves. It is, however, a valuable study for all who are
concerned with the reception of visitors to any kind of
organisation which provides a service to clients.
General
Imprint: |
Taylor & Francis
|
Country of origin: |
United Kingdom |
Series: |
National Institute Social Services Library |
Release date: |
October 2023 |
First published: |
1974 |
Authors: |
Anthony S. Hall
|
Dimensions: |
216 x 138mm (L x W) |
Pages: |
146 |
ISBN-13: |
978-1-03-205476-6 |
Categories: |
Books
|
LSN: |
1-03-205476-X |
Barcode: |
9781032054766 |
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