The globalization of information satellite TV, internet, phone and
fax serve to enhance citizens' awareness of their rights,
obligations, options and alternatives and strengthens demands for
greater accountability from the public sector. However, the power
of accountability is significantly reduced if citizens are unable
to measure their government's performance in a meaningful way,
which is precisely the topic of this timely book. The abstract
concept of 'government performance' can only be an effective tool
in public debate when there are concrete statistics measuring
performance and benchmarks against which current indicators can be
compared. 'Public Services Delivery' offers a comprehensive view of
government performance measurement. The first part examines systems
or frameworks for measuring the performance of government at the
national level and at local levels of government. The second part
of the book focuses on particular sectors that form the core of
essential government services: health, education, welfare, waste
disposal, and infrastructure. This book provides powerful tools to:
a. development practitioners to evaluate projects, b. to
policymakers to reform their government's policies, and c. to
public interest groups that wish to pressure their government for
improvements in government services."
General
Imprint: |
World Bank Publications
|
Country of origin: |
United States |
Release date: |
June 2005 |
First published: |
June 2005 |
Editors: |
Anwar Shah
|
Dimensions: |
229 x 152 x 16mm (L x W x T) |
Format: |
Paperback - Trade
|
Pages: |
219 |
ISBN-13: |
978-0-8213-6140-5 |
Categories: |
Books >
Social sciences >
Politics & government >
Public administration
|
LSN: |
0-8213-6140-6 |
Barcode: |
9780821361405 |
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