ERP (Enterprise Resource Planning) systems are now the backbone of
the information systems in many commercial companies and public
sector organisations. The intended benefits of these systems are
well known (coping with the fragmentation of former information
systems, providing functional integration and supporting best
practices for instance). Yet, their implementation in a company is
still a traumatising project, with these difficulties being
reported in many articles and books explaining reasons for failure,
listing conditions of success, or suggesting project management
methods aimed at improving their implementation.
A Socio-technical Insight on ERP Systems and Organisational
Change is based on the premise that two distinct communities are
interested in this problem: engineers and consultants on the one
hand, and researchers of Human and Social Sciences on the other
hand. The first group often emphasises the technical benefit of the
ERP adoption as a source of performance improvement, while the
latter group is mainly oriented on the difficulties - and perhaps
impossibility - of the adoption of such systems by individuals and
organisations.
A Socio-technical Insight on ERP Systems and Organisational
Change brings together the views of experts from the two
communities to allow for interpretations of the different
interrelations amongst ERP systems, organisations and individuals.
As ERP systems are software systems that are supposed to support
both organisation activity and individual work, the book emphasises
not only the influence of the software on the organisation but also
how the different ways they are used in practice result in the
unpredictable mutualadjustment between those in the organisation
and the tool. Together, the chapters illustrate various aspects of
this mutual adjustment and are written by engineers, computer
scientists, consultants, sociologists, economists and researchers
situated in the information and communication sciences. This
affords a unique and comprehensive insight into the problem.
Without trying to build an artificial consensus, several case
studies are commented upon alternatively with a technical and
social view, showing how the same facts can have different
interpretations providing a better understanding of the phenomenon
in question.
A Socio-technical Insight on ERP Systems and Organisational
Change is a must-read text for students and researchers in
management, engineering science and sociology, as well as for
technical and human resource managers and consultants in charge of
implementation projects.
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