This book, first published in 1991, explores the changing roles of
reference services and offers advice and practical ideas to guide
librarians through the increasingly tangled maze of duties being
thrust upon the reference staff. Although the everyday work of the
reference librarian is often taken for granted, these insightful
chapters illuminate the essential service performed by the
reference librarians as they facilitate access to information for a
wide variety of users. Furthermore, this book helps reference
librarians face the future by examining the technological and
service developments that will challenge their profession. It
addresses unique reference problems such as making use of the
telephone as an information gathering tool, selecting reference
material for the interdisciplinary field of Health, Physical
Education, and Recreation (HPER), and helping non-law students with
legal research. Topics related to information systems are examined
such as the limitations of end-user online services, and an
evaluation of the Library of Congress Information system.
Authoritative contributors make recommendations on how to design
services to coordinate with the new technology and how to change
librarians' roles so they can assist people in using these systems.
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