Valuable analysis of just about any verbal interaction which goes
beyond 'pass the butter, please'. Everybody has 'discussions' like
the examples given here: where neither side says what's really on
their mind, nobody is truly satisfied with the outcome and both
parties come away with bad feelings, facing future awkwardness,
resentment or worse. The authors hail from the Harvard Negotiation
Project, part of Harvard Law School, and provide an intriguing
breakdown of conversations into different formats, suggest some
surprising new ways of looking at what's going on, learnign from
the situation and adopting different strategies to resolve
problems. (Kirkus UK)
Do you find it difficult to: * Negotiate a pay rise?
* Discuss relationship problems with your partner?
* Ask an awkward favour?
* Confront a neighbour or friend?
Much as we try and avoid them, difficult conversations are part of life. And we often handle them badly. This ground-breaking book will give you the know-how to tackle even the most challenging conversations: * Know when to speak - and when to listen
* Stop laying blame and start being positive
* The role of feelings: yours and theirs
* Say what you mean - don't make others guess
* Understand what's not being said as well as what is
* Transform a battle into a learning conversation
Follow this practical step-by-step method and your conversations will be transformed into productive, problem-solving experiences.
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