Student loans make up the nation's second largest consumer debt
market, surpassing all other categories of consumer debt aside from
mortgages. Servicers are a critical link between borrowers and
lenders. They manage borrowers' accounts, process monthly payments,
and communicate directly with borrowers. The servicer is often
different than the lender, and a borrower typically has no control
over which company services a loan. Regrettably, widespread
servicing failures are being reported by both federal and private
student loan borrowers. This book reviews and discusses public
comments submitted in response to a request for information
regarding student loan servicing by the Consumer Financial
Protection Bureau. It includes recommendations for policymakers and
market participants to improve borrower outcomes and reduce
defaults, offering a roadmap for student loan servicing reform.
This book also identifies a range of challenging issues for
servicemembers with student loans.
General
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