Book & CD. It's a proven fact -- maintaining positive
relationships with homeowners after move-in increases sales. Savvy
builders are putting this potent marketing force to work by
ensuring that their after move-in services gives them the
competitive edge. Whether your goal is to establish first-class
warranty service or to go beyond warranty service with maintenance
menus, educational programs, and social events, this book will
teach you how to: align buyer's expectations with the service they
receive; create a limited warranty document; develop and use
warranty and maintenance guidelines effectively; structure warranty
service procedures especially for your market; create an efficient
repair process; make service a positive experience for home-owners.
If you want to go beyond warranty to WOW your home owners, then
this book is for you! The accompanying CD includes checklists,
forms, sample letters, and other documents that will start you on
your way today. The CD contains Microsoft Word and PDF documents.
Windows Vista/Office 2007 compatible.
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