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Do-It-Yourself Democracy - The Rise of the Public Engagement Industry (Hardcover)
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Do-It-Yourself Democracy - The Rise of the Public Engagement Industry (Hardcover)
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Citizen participation has undergone a radical shift since anxieties
about "bowling alone" seized the nation in the 1990s. Many pundits
and observers have cheered America's twenty-first century civic
renaissance - an explosion of participatory innovations in public
life. Invitations to "have your say " and "join the discussion "
have proliferated. But has the widespread enthusiasm for maximizing
citizen democracy led to real change?
In Do-It-Yourself Democracy, sociologist Caroline W. Lee examines
how participatory innovations have reshaped American civic life
over the past two decades. Lee looks at the public engagement
industry that emerged to serve government, corporate, and nonprofit
clients seeking to gain a handle on the increasingly noisy demands
of their constituents and stakeholders. The beneficiaries of new
forms of democratic empowerment are not only humble citizens, but
also the engagement experts who host the forums. Does it matter if
the folks deepening democracy are making money at it? How do they
make sense of the contradictions inherent in their roles?
In investigating public engagement practitioners' everyday
anxieties and larger worldviews, we see reflected the strange
meaning of power in contemporary institutions. New technologies and
deliberative practices have democratized the ways in which
organizations operate, but Lee argues that they have also been
marketed and sold as tools to facilitate cost-cutting,
profitability, and other management goals - and that public
deliberation has burdened everyday people with new responsibilities
without delivering on its promises of empowerment.
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