Veterinary Healthcare Services Options in Delivery (Paperback)

Team building and leadership are keys to success in the veterinary practice of the new millennium. "Veterinary Healthcare Services: " Options in Delivery provides options and inspiration for the development of those keys in any size practice. The entire staff, from the receptionist to the doctor, can contribute to the goals of the practice. The authors have built on the ideas of Thomas Catanzaro in presenting creative ways to build a practice that provides convenience and service to the client as well as professional growth to its staff. Some topics covered include:
Average Client Transaction Rates
The three R's - rechecks, recalls, reminders
Programs, protocols, and bundles
Client retention
The appointment book
Preferred client programs
Day admits
Dental programs
Geriatric programs
Maintenance checklists
Marketing promotions
Ancillary services - resorts, grooming, and boutiques
New technology

Other books by Thomas Catanzaro that emphasize the teamwork and management principles discussed here are:
Building the Successful Veterinary Practice: Leadership Tools (Volume 1) Programs & Procedures (Volume 2) Innovation & Creativity (Volume 3)
Veterinary Management in Transition: Preparing for the 21st Century

General

Imprint:	Iowa State University Press
Country of origin:	United States
Release date:	August 2000
First published:	October 2000
Authors:	Catanzaro
Dimensions:	252 x 179 x 12mm (L x W x T)
Format:	Paperback
Pages:	182
ISBN-13:	978-0-8138-0929-8
Categories:	Books > Professional & Technical > Veterinary science > General
LSN:	0-8138-0929-0
Barcode:	9780813809298

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