Customers are interested in products and services that fulfill
their needs and wants. If a customer doesn't have a perceived need
or want then it is unlikely that they will buy. As an experienced
salesperson, you must create need and motivate your customers to
want to own or use the products and services that you sell. This
Learning Short-take combines self-study with workplace activities
to help you understand the elements of customer motivation. You
will develop tips, tricks and techniques to encourage your
customers to start or continue to do business with you, and get the
products and services that they need. This Learning Short-take is
designed for completion in approximately 90 minutes.
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