As an experimental investigation, this study examines how retailer
familiarity and dynamic pricing affect American and Japanese online
consumer trust. The results show significantly different trust
concepts. Generally, American online consumers have higher trust
concepts and lower risk perceptions than Japanese online consumers
do in online transactions. When a familiar online retailer offers
dynamic pricing, American consumers have higher online shopping
trust and increased purchase intention, whereas Japanese consumers
negatively respond to dynamic pricing and there is a decrease in
online shopping trust. However, when a less familiar online
retailer offers dynamic pricing, both American and Japanese online
shopping trust scores were decreased. Interestingly, American
consumers have a lower online retailer trust in an unfamiliar
online retailer's image than Japanese consumers do. As part of the
mainstream research in the field of online communication, this
study provides substantive theoretical knowledge on building online
consumer trust, as well as a practical side concerning online
consumer behavior.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!