This book, first published in 1989, introduces readers to expert
systems applications in many areas of library and information
science, and presents design and implementation issues encountered
by librarians who have developed early systems to address the
library reference function. Systems for ready reference, online
database access, and enhancement of subject searching in online
catalogues are all explored. Theoretical issues related to expert
systems are balanced with descriptions of actual systems currently
operating or under development. Reference librarians interested in
computing and automation, library managers and administrators, as
well as teachers and students in library schools, will be
fascinated by this account of how expert systems are helping to
make the expertise of the reference librarian available in a more
consistent and timely fashion and reduce the burden of repetitive,
predictable questions for the professional.
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