The Reign of the Customer - Customer-Centric Approaches to Improving Satisfaction (Paperback, 1st ed. 2020)

With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) - invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.

General

Imprint:	Springer Nature Switzerland AG
Country of origin:	Switzerland
Release date:	August 2021
First published:	2020
Authors:	Claes Fornell • Forrest V. Morgeson III • G.Tomas M. Hult • David Vanamburg
Dimensions:	235 x 155mm (L x W)
Format:	Paperback
Pages:	211
Edition:	1st ed. 2020
ISBN-13:	978-3-03-013564-5
Categories:	Books > Business & Economics > Business & management > Business strategy Books > Business & Economics > Business & management > Sales & marketing > General
LSN:	3-03-013564-0
Barcode:	9783030135645

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