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ITIL(R) 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification (Paperback, One ed.) Loot Price: R1,155
Discovery Miles 11 550
ITIL(R) 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification (Paperback,...

ITIL(R) 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification (Paperback, One ed.)

Claire Agutter

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Loot Price R1,155 Discovery Miles 11 550 | Repayment Terms: R108 pm x 12*

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ITIL(R) 4 Create, Deliver and SupportIf you've achieved your ITIL(R) 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services - a must-have skillset practitioners should seek beyond Foundation level. The majority of this book is based on the official AXELOS ITIL(R) 4: Create, Deliver and Support publication and the associated Create, Deliver and Support Managing Professional syllabus. It provides students with the information they need to pass the Create, Deliver and Support exam, and help them become a successful practitioner. Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles. The guide focuses on: Service value system key concepts and challenges; Using a shift-left approach; Planning and managing resources in the service value system; The use and value of technology across the service value system; ITIL practices and value streams for new services and user support; How to create, deliver and support services; and Exam preparation. A useful tool throughout your careerIn addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come - long after you've passed your exam. The essential link between your ITIL qualification and the real world - buy this book today!

General

Imprint: It Governance Publishing
Country of origin: United Kingdom
Release date: November 2021
Authors: Claire Agutter
Dimensions: 216 x 140 x 12mm (L x W x T)
Format: Paperback - Trade
Pages: 216
Edition: One ed.
ISBN-13: 978-1-78778-337-9
Categories: Books > Computing & IT > General theory of computing > General
Books > Computing & IT > Computer software packages > Other software packages > Enterprise software > General
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LSN: 1-78778-337-5
Barcode: 9781787783379

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