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ITIL(R) 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification (Paperback, One ed.)
Loot Price: R1,102
Discovery Miles 11 020
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ITIL(R) 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification (Paperback, One ed.)
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ITIL(R) 4 Create, Deliver and SupportIf you've achieved your
ITIL(R) 4 Foundation certificate, you're probably planning the next
stage in your ITIL journey and which qualification to work towards.
ITIL 4 Create, Deliver and Support (CDS) provides essential
knowledge and capabilities for service management professionals,
focusing on a value stream based approach to IT-enabled products
and services - a must-have skillset practitioners should seek
beyond Foundation level. The majority of this book is based on the
official AXELOS ITIL(R) 4: Create, Deliver and Support publication
and the associated Create, Deliver and Support Managing
Professional syllabus. It provides students with the information
they need to pass the Create, Deliver and Support exam, and help
them become a successful practitioner. Suitable for existing ITIL
v3 experts, ITIL 4 Managing Professional (MP) students, ITSM (IT
service management) practitioners who are adopting ITIL 4, approved
training organisations, IT service managers, IT managers and those
in IT support roles. The guide focuses on: Service value system key
concepts and challenges; Using a shift-left approach; Planning and
managing resources in the service value system; The use and value
of technology across the service value system; ITIL practices and
value streams for new services and user support; How to create,
deliver and support services; and Exam preparation. A useful tool
throughout your careerIn addition to being an essential study aid,
the author - a seasoned ITSM professional - also provides
additional guidance throughout the book which you can lean on once
your training and exam are over. The book includes her own
practical experience from which she gives advice and points to
think about along the way so that you can refer back to this book
for years to come - long after you've passed your exam. The
essential link between your ITIL qualification and the real world -
buy this book today!
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