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ITIL(R) Foundation Essentials ITIL 4 Edition - The ultimate revision guide (Paperback, 2nd ed.)
Loot Price: R376
Discovery Miles 3 760
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ITIL(R) Foundation Essentials ITIL 4 Edition - The ultimate revision guide (Paperback, 2nd ed.)
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Loot Price R376
Discovery Miles 3 760
Expected to ship within 12 - 17 working days
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ITIL(R) 4 is the latest evolution of the leading best-practice
framework for ITSM (IT service management). It has been
significantly updated from ITIL v3 and addresses new ITSM
challenges, includes new technologies and incorporates new ways of
working. ITIL(R) Foundation Essentials ITIL 4 Edition is the
ultimate revision guide for candidates preparing for the ITIL 4
Foundation exam. It is fully aligned with the Foundation course
syllabus and gives a clear and concise overview of the facts.
Whether you are taking an ITIL 4 Foundation training course or are
a self-study candidate, new to the framework or looking to upgrade
your ITIL 2011 certification, this guide is the essential
companion. It: Provides definitions of the key terms and concepts
used in ITIL 4; Presents detailed information in clear,
user-friendly and easy-to-follow ways through tables, bullet points
and diagrams; and Explains the key figures and diagrams in the ITIL
syllabus. This second edition has been updated to align with
amendments to the ITIL(R) 4 Foundation syllabus, including:
Replacing 'change control' with 'change enablement' throughout; The
removal of 'IT' from the definition of a change; and Updating
definitions for customer, sponsor and user. Start preparing for
your ITIL Foundation exam - order your copy today. ITIL(R) is a
registered trade mark of AXELOS Limited. All rights reserved. This
book is an official AXELOS licensed product.
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