The Department of Education (Education) relies on collection
agencies to assist borrowers in rehabilitating defaulted student
loans, which allows borrowers who make nine on-time monthly
payments within 10 months to have the default removed from their
credit reports. Education works with 22 collection agencies to
locate borrowers and explain repayment options, including
rehabilitation. From fiscal years 2011 to 2013, Education collected
about $9 billion on over 1.5 million loans through rehabilitation,
most of which was recovered by collection agencies. This book
examines how Education assists borrowers in rehabilitating
defaulted student loans; the upgrade of its defaulted loan
information system affected loan rehabilitation; and Education
oversees private collection agencies in implementing loan
rehabilitation.
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