Filled with case studies and anecdotes, "How to Talk to Customers"
demystifies the most critical aspect of customer service:
conversations employees have every day with customers. In this
must-have resource, Diane Berenbaum and Tom Larkin outline a proven
system based on their MAGIC customer service training program.
MAGIC, which stands for Make A Great Impression on the Customer,
can help anyone become the type of communicator that makes their
customers feel special.
For more on this book, visit www.howtotalktocustomers.com
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
