One of the key success factors for any organization is effective
strategic change - to ensure adaptability and increase
productivity. Despite its importance, most change management
projects fail or only partly deliver on their promise, the missing
link often being the conflict between boardroom strategic
initiatives and the working process design of the company.
Implementing Strategic Change shows that most of this conflict
occurs during interfacing activity - the seemly small activities
such as chasing, following up and seeking permission to proceed
that help drive a process forward can make up to 80% of many
employees workload. This book will show that business strategy and
change implementation rely on deep and close process knowledge and
help develop the framework for understanding and improving these
activities in any organization.
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