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ISO/IEC 20000 (Paperback, 2nd Revised edition)
Loot Price: R417
Discovery Miles 4 170
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ISO/IEC 20000 (Paperback, 2nd Revised edition)
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Loot Price R417
Discovery Miles 4 170
Expected to ship within 10 - 15 working days
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A quick guide to better IT Service Management Many organisations
rely on a mishmash of different technologies and ad hoc working
practices to deliver products and services. This makes it very
difficult to make changes, measure effectiveness and improve
service levels. Better for you, better for your customers Employing
a structured IT Service Management system will enable your
organisation to identify how to improve the service you deliver to
your customers. The international standard for IT Service
management is ISO/IEC 20000. Achieving compliance with this
standard brings real operational benefits and shows new and
potential customers that your organisation is efficient, reliable
and trustworthy. The ISO/IEC 20000 standard This pocket guide is a
handy reference to the key information on ISO/IEC 20000. It
features an overview of the purpose of the standard and shows how
to use it. It explains qualification programmes, certification
schemes and the interrelationship of ISO20000 with other standards,
such as ISO27001. The overall emphasis of the guide is on
ISO20000's customer-driven approach to ensure your IT service
management processes align with the needs of your business.
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