Communication Skills Training for Health Professionals provides the
sound theoretical basis and practical approach needed to implement
a higher standard of care through improved communication. This
fully revised and extended second edition has several new
perspectives, including the use of interactive video as a training
medium; facilitating the transfer of training to work contexts; the
communication audit and its role in quality assurance in health;
working with groups as a communication strategy; refined and
expanded practical exercises for trainers.
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