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Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
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ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard (Paperback, 6th New edition)
Price: R652
Discovery Miles 6 520
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ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard (Paperback, 6th New edition)
Expected to ship within 2 - 4 working days
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Whether you are establishing a quality management system for the
first time or improving your existing system, this best-selling
guide to effective quality management using the ISO 9000 family of
standards as a framework for business process management (BPM) and
improvement is an essential addition to your quality bookshelf. For
newcomers to the field and those needing a refresh on the
fundamental principles, quality expert David Hoyle covers the
crucial background including the importance and implications of
quality system management, enabling those seeking ISO 9001
certification to take a holistic approach that will bring about
true business improvement and sustained success. Packed with
insights into how the standard has been used, misused and
misunderstood, ISO 9000 Quality Systems Handbook will help you to
build an effective management system, help you decide if ISO 9001
certification is right for your company and gently guide you
through the terminology, requirements and implementation of
practices to enhance performance. With chapter headings matched to
the structure of the standard and clause numbers included for ease
of reference, each chapter now also begins with a preview to help
you decide which to study and which to skip. The book also includes
essential concepts and principles, important issues to be
understood before embarking upon implementation, different
approaches that can be taken to achieving, sustaining and improving
quality, and guidance on system assessment, certification and
continuing development. Clear tables, summary checklists and
diagrams make light work of challenging concepts and downloadable
template report forms, available from the book's companion website,
take the pain out of compiling the necessary documentation. Don't
waste time trying to achieve certification without this tried and
trusted guide to improving your business-let David Hoyle lead you
towards a better quality management system and see the difference
it can make to your processes and profits!
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