From the best-selling quality management author, David Hoyle,
Quality Management Essentials is the perfect brief, yet
authoritative, introduction to the fundamentals of quality
management. Quality in organizations, large or small, is achieved
with intelligent use of various concepts, principles, tools and
techniques. For those coming to the subject for the first time,
these philosophies associated with quality management can be quite
overwhelming. This very readable book provides a fast track
introduction and executive level appraisal of the field from a
respected and experienced author.
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