The result of a major research project funded by the National
Science Foundation, this book focuses on unionized grievance
procedures in four major industries: steel manufacturing, retail
department stores, nonprofit hospitals, and local public schools.
Authors David Lewin and Richard B. Peterson identify the
determinants and measures of grievance procedure effectiveness and
examine the consequences of grievance procedure usage at the
individual level. Their work, the first comprehensive study of its
kind ever published, serves not only to advance our knowledge of
grievance procedure dynamics and outcomes, but also demonstrates
the efficacy of behaviorally-oriented research into modern
industrial relations.
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