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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Customer Service and Beyond (Paperback) Loot Price: R491
Discovery Miles 4 910
You Save: R45 (8%)
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Customer Service and Beyond (Paperback): Dawn Mushill

Customer Service and Beyond (Paperback)

Dawn Mushill

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List price R536 Loot Price R491 Discovery Miles 4 910 You Save R45 (8%)

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In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have shifted the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps.and some of us are clumsy.

General

Imprint: Thomas Noble Books
Country of origin: United States
Release date: September 2008
First published: September 2008
Authors: Dawn Mushill
Dimensions: 229 x 152 x 17mm (L x W x T)
Format: Paperback - Trade
Pages: 296
ISBN-13: 978-1-934509-22-7
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
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LSN: 1-934509-22-1
Barcode: 9781934509227

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