Spoken dialog systems allow people to get information, conduct
business, and be entertained, simply by speaking to a computer.
There are hundreds of these systems currently in use, handling
millions of interactions every day. How do they work? What problems
do they solve? The goal of this book is to answer these questions
and others like them, including:
How can I decide if a spoken dialog system is a good fit for the
needs of my organization?
Whata (TM)s the difference between a voice user interface and a
conventional graphical interface? What are the psychological
principles underlying voice user interfaces? What do I need to know
about error handling in voice applications and accommodating both
novice and experienced users?
How can I make use of newer technologies like speaker
authentication?
What about development tools? How can I evaluate and select the
right tools?
What can I expect when deploying a spoken dialog system? How is
deploying a spoken dialog system different from deploying a web
application? What details do I have to be aware of for the
deployment to succeed?
What can we expect these systems to do in the future? What kinds
of new capabilities are about to emerge from research
laboratories?
For professional speech researchers, there is a rich technical
literature covering many years of primary research in speech.
However, this literature is not necessarily applicable to the needs
of business people, application developers, and students who are
interested in learning about the practical uses of speech
technology. On the other hand, while existing introductory
resources cover the basic mechanics of development ofapplication
development as well as aspects of the voice user interface, they
dona (TM)t go far enough in dealing with the details that have to
be taken into account to make spoken dialog systems successful in
practice. Whata (TM)s missing is information in between the
in-depth technical literature and the more introductory development
resources. The goal of this book is to provide information for
anyone who wants to take the next step beyond the basics of current
speech applications but isna (TM)t yet ready to dive into the
technical literature. It is hoped that this book will help project
managers, application developers, and students gain a fuller and
more complete understanding of spoken dialog technology and the
practical aspects of developing and deploying spoken dialog
applications.
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