Workplace violence can occur anywhere: schools, office buildings,
hospitals, or late-night convenience stores. It can occur day or
night, inside or outside of the workplace, and it can include
threats, harassment, bullying, stalking, verbal abuse, and
intimidation. Left unchecked, workplace violence can lead to
physical assaults and homicide. This handbook tackles this often
overlooked but pervasive problem and provides a comprehensive
five-step process for understanding and preventing it. Eliminating
workplace violence requires the day-to-day involvement of managers,
supervisors, human resources, employees, security and law
enforcement, and facilities management. It also requires
understanding potential problems and preparing to overcome them.
This handbook, a co-publication with Government Horizons, looks at
the nature of workplace violence and addresses the questions all
workplaces face: .Who you need to protect .What you are protecting
them from .How vulnerable your employees are .Where the threats
might come from\ .What you can do to prevent violence from
occurring .How to deal with workplace violence should it occur You
will examine the authors' five steps to preventing workplace
violence: Understand, Detect, Defuse and Protect, Assess and
Contain, and Prevent-in detail. The authors introduce and outline
each step and provide comprehensive guidance through acronyms,
quizzes, and summary charts. They examine the extent of a problem;
look at some of the myths surrounding it; and provide early warning
and detection signs, best prevention polices, and proven defusing,
protection, and containment techniques and strategies that you can
implement in your own environment. Each section ends with case
studies, scenarios, worksheets, and checklists to further clarify
the steps needed to plan, develop, and execute an effective
workplace violence prevention program. An extensive appendix and
list of additional resources are also included."
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