This book takes the position that organizations, such as
businesses, government agencies, etc. form a special class of
living system. As such they come into being, live through lifecycle
stages, and can experience organizational health and various forms
of organizational illness along the way. If the latter is frequent
or extended, such organizations often die an untimely death. A
services perspective can go a long way to combat this outcome and
assist in maintaining organizational health. Allowing this
perspective to permeate an organization induces a consideration of
its genuine value and leads to a greater understanding of the
breadth of stakeholders who are the beneficiaries of it.
Productivity and services in an organization are symbiotic-and must
be so in order to achieve the balance that is key to the health of
each organization. A services perspective illuminates as well the
pivotal role that business-to-business service providers play in
ensuring that balance is achieved and maintained. This book
explores these factors from the point of view of the business
leader and anyone concerned with the health of any organization.
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