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The Evaluation of Management Information Systems - A Dynamic and Holistic Approach (Hardcover)
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The Evaluation of Management Information Systems - A Dynamic and Holistic Approach (Hardcover)
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This text brings together two methodological strands of systems
thinking. These are the managerial problem solving methodology of
System Dynamics (SD) and, the various methodologies available to
structured development of management information system (MIS). The
work described arose out of a research study supervised by
Professor E.F. Wolstenholme and conducted jointly between Bradford
University Management Centre and the UK Government Defence Research
Agency, aimed at improving methods of evaluating the impact of
computer based management information systems. The investment being
made in MIS in both military and civlian organizations is enormous
and, although much effort has been devoted to creating structured
methods to aid the development of MIS to support these
organizations, the area of MIS evaluation remains less developed.
The emphasis to date has been, at worst, on simply assessing MIS in
terms of their ability to process data and, at best, on the
aggregation of detailed evaluations of the impact of MIS on
sub-functions of the organization at the operational level. The
work described here takes a strategic view of MIS, aimed at
providing a systemic and dynamic evaluation of the effect of an MIS
on its host organization. Further, it aims at providing a means of
evaluation which can be implemented at any point during the MIS
development life cycle. The methodology involves the creating of a
System Dynamics model of an organization prior to implementing an
MIS. The MIS is then superimposed on the model of the organization;
not in terms of individual, detailed information flows, but in
terms of its anticipated effects on the physical and information
processes of the organization and the operational strategies which
convert information into action. The model, and hence the MIS, is
evaluated in terms of high level organizational performance
measures and against alternative scenarios for the evolution of the
organization. The System Dynamics based methodology for MIS
evaluation arising out of the work is referred to as BISEM
(Bradford Information System Evaluation Methodology) and it is
intended to be used as a complement to existing methodologies for
the structured development of MIS. That is, to operate in parallel
with the evolution of the MIS life cycle, but to remain at an
objective, strategic level in contrast to, but supporting, the
detailed development of the MIS. The methodology can be thought of
as a tool for creating a "virtual reality" of the organization and
its MIS, which can be used to imporve understanding of the impact
of alternative specifications and configurations of the MIS on the
organization. The book should be of interest to both practising
managers who require to implement effective MIS in their
organizations, as well as software engineers and business analysts
who are responsible for detailed MIS development work. Obviously,
students of both fields should find interest in the methods
described, as well as practitioners and students of management
science and other management disciplines involved with information
systems. Because of its comprehensive coverage of material and wide
potential audience, the book assumes no previous knowledge of
System Dynamics and only a general overview knowledge of Management
Information Systems on the part of the reader.
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