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The Interaction Field - The Revolutionary New Way to Create Shared Value for Businesses, Customers, and Society (Hardcover)
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The Interaction Field - The Revolutionary New Way to Create Shared Value for Businesses, Customers, and Society (Hardcover)
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Most business models are transactional. They are focused on a
specific exchange. They match riders with drivers, sellers with
buyers, hosts with travelers. They thrive on enormous scale, huge
distribution networks, and brand recognition. But then along comes
a rival that is small, nimble, and doesn't care much about its
brand, and it either rushes past you or mows you down. In The
Interaction Field, branding expert and author Erich Joachimsthaler
explains that the only way to survive and thrive in this
environment is through the Interaction Field model. An interaction
field company is organized to generate, facilitate, and benefit
from interactions. It's focused on data exchange among multiple
people and groups-from customers and shareholders, but also from
those you wouldn't expect to be in the mix: suppliers, software
developers, regulators and even competitors. And everyone in the
field works together to solve big, industry-wide problems. This new
mindset is broader, more inclusive, more focused on
problem-solving, shared wealth, and social benefit. The future is
going to be about creating value for everyone, and businesses that
solve immediate challenges of people today and also the major
social and economic challenges of the future are the ones that will
survive and grow.
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