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Innovations in E-Government - The Thoughts of Governors and Mayors (Paperback)
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Innovations in E-Government - The Thoughts of Governors and Mayors (Paperback)
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In Innovations in E-Government, Erwin A. Blackstone, Michael L.
Bognanno, and Simon Hakim make the case that E-government is
expected to make middle management of lesser value and flatten the
pyramid of management in government. Improved communications,
measurability of output, and the greater accountability of workers
will reduce the necessary level of worker supervision and reduce
the need for middle management. In turn, decisions by top
management become more transparent and their accountability will
also rise. Thus, as a result of improved technology, government
could become leaner. Workers will be more empowered, efficient, and
accountable. When considering the long term effects of e-government
on the structure and activities of government, increased
transparency becomes a most beneficial aspect. When activities are
reported, meetings are broadcast and information is easily
accessed, citizens become more informed. This will make government
more accountable and good governance in one locality will increase
the pressure on others to also adopt the same innovations.
E-government is a technological innovation and moves from an
inefficient and mainly unaccountable bureaucracy to a new
entrepreneurial and accountable culture. It enables workers at
lower levels of the hierarchy to take part in and be accountable
for decision-making. E-government is being used to improve the
management of cities and to achieve a more efficient use of
resources. In the long run, opportunities exist for e-government to
bring about a reorganization of government, one that would reduce
excessively bureaucratic processes and organizational structures.
It is these changes that may ultimately bring the biggest cost
savings to taxpayers.
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