Software design is becoming increasingly complex and difficult as
we move to applications that support people interacting with
information and with each other over networks. Computer supported
cooperative work applications are a typical example of this. The
problems to be solved are no longer just technical, they are also
social: how do we build systems that meet the real needs of the
people who are asked to use them and that fit into their contexts
of use. We can characterise these as wicked problems, where our
traditional software engineering techniques for understanding
requirements and driving these through into design are no longer
adequate.
This book presents the Locales Framework - and its five aspects
of locale foundations, civic structures, individual views,
interaction trajectory and mutuality - as a way of dealing with the
intertwined problem-solution space of wicked problems. A locale is
based on a metaphor of place as the lived relationship between
people and the spaces and resources they use in their interactions.
The Locales Framework provides a coherent mediating framework for
ethnographers, designers, and software engineers to facilitate both
understanding requirements of complex social situations and
designing solutions to support these situations in all their
complexity.
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