In the first edition of this book, the authors introduced a method
to measure and improve on information flow for knowledge workers in
the modern office. They showed how to adapt the factory-derived
Lean body of knowledge into today's service economy and highlighted
several useful software tools and trends in collaborative and cloud
services. Since the original publication, several other tools have
emerged that more closely match the ideas in the book. This second
edition builds on its popular predecessor with updates to the
software sections and provides refined predictions for the Lean
office.
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