This book offers an accessible and evidence-based approach for
professional staff to improve their interactions with vulnerable
people. Drawing upon contemporary research from a broad array of
disciplines, including psychology, sociology, economics, biology
and the neurosciences, it demonstrates how vulnerability and
resilience are not fixed personality traits, as is commonly
assumed, but rather fluid and dynamic states that result from
inhibitory and developmental factors that reside within individuals
and their external environments. Each chapter focuses on factors
that create vulnerability and those that promote resilience with
reference to important subjects, such as child development,
epigenetics, trauma, shame, addiction, poverty, emotional
intelligence, personality, empathy, compassion, and
behaviour-change. Attention is given to the role of positive, early
life experiences in creating an internal working model of the world
that is based on trust, intimacy and hope and how the root causes
of vulnerability often lie in the cyclical relationship that exists
between child maltreatment, trauma and socially deprived
environments that cumulatively act to keep people locked in states
of inter-generational poverty. The author explores pressing and
important workplace issues, such as occupational stress and
burnout, and highlights the urgent need for compassionate systems
of management that are functionally equipped to address human
error, stress and trauma in complex professional arenas where staff
are continually exposure to other peoples' suffering. The book also
demonstrates how strategies and processes which coerce individuals
and groups into changing their behaviour are generally
counterproductive and it explains how resilient change is
invariably supported by strategies that enhance trust, cooperation,
personal control and self-efficacy. This book will benefit
professional staff, including health, emergency and social
services, humanitarian workers, counsellors and therapists, as well
as students who want to learn more about the conceptual frameworks
that explain vulnerability and resilience.
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