Written in a clear, engaging style, Plunkett's Procedures for the
Medical Administrative Assistant, 5th Edition provides instruction
for all the essential office procedures required by today's medical
office administrative assistants in Canada - whether they work in a
medical office, a complementary care office, or in a hospital
setting. It contains the most current information available in the
field, and specifically reflects health care in Canada. Chapters
address the diverse skills and knowledge required by a medical
office administrative assistant, such as good communication,
privacy, customer service, stress management, medical
transcription, filing, appointment booking, physical and virtual
meetings, billing (ICD-10-CA), and more. This new edition covers
Electronic Medical Records (EMR), and features an eye-catching new
four colour design and a new Evolve companion site with invaluable
instructor and student resources. Written in an accessible, clear,
engaging, and easy to understand style. Key terms, learning
objectives, end-of-chapter assignments, and discussion questions
throughout. Examples and exercises delve deeper into topic areas.
Extensive offering of working papers and templates allow for extra
practice on tasks and scenarios encountered in the medical office
environment. Quintessentially Canadian content and viewpoint.
Continuation of the beloved Dr. Plunkett theme. NEW! Four Colour
design with new art programme better illustrates current concepts
and improves readability and visual appeal. UPDATED! Expanded
coverage of healthcare plans across Canada. NEW! Coverage of
Electronic Medical Records (EMR). NEW! Evolve site including
chapter review questions, review questions, videos, forms and
templates, audio glossary, and more! UPDATED! Reflects contemporary
standards, technological tools, and terminology used in day-to-day
modern health care practice. NEW! New and revised learning tools -
including: learning objectives, key terms, assignment boxes, tips,
critical thinking boxes, and Did You Know boxes. UPDATED! Reflects
current privacy legislation (PIPEDA) and changes to provincial and
territorial Freedom of Information acts. NEW! Chapter order and
comprehensive Table of Contents.
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