Leveraging Communities of Practice for Strategic Advantage (Paperback)

This book shows business leaders how to develop successful online communities of practice in their organizations by describing the approach for organizing and supporting such communities used by Clarica Life Insurance Company in Canada--widely regarded as one of the best companies for managing knowledge under the direction of Hubert Saint-Onge. Saint-Onge has been recognized by Fortune magazine as a leader in the field of leveraging knowledge capital. He is responsible for integrating progressive knowledge-based strategies within Clarica's overall strategy. Communities of Practice are an integral part of Clarica's Knowledge Capital Initiative to increase intellectual capital through knowledge creation and sharing. Based on the success of a recent project to establish an online community of practice for Clarica's independent agents, this book combines theory and practice to outline a model for successfully developing communities of practice. The authors argue that by acknowledging the value of such communities (e.g., recognition of membership contribution, support for time commitment) and providing them with an infrastructure (e.g., communication platforms, facilitation, information resources), organizations can increase the speed at which communities innovate, extend the reach of the community's knowledge sharing, and provide an opportunity to make the community's knowledge persistent.

General

Imprint:	Butterworth-Heinemann
Country of origin:	United Kingdom
Release date:	October 2002
First published:	2003
Authors:	Hubert Saint-Onge • Debra Wallace
Dimensions:	229 x 152 x 19mm (L x W x T)
Format:	Paperback
Pages:	400
ISBN-13:	978-0-7506-7458-4
Categories:	Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour Books > Business & Economics > Business & management > Management & management techniques > Management decision making > General Promotions
LSN:	0-7506-7458-X
Barcode:	9780750674584

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