A frequent complaint in literature is that services have been
previously largely overlooked by innovation researchers and
technology policy makers. Given the unarguable growth in the
importance of the service sectors, increasing numbers of
researchers and policy makers have taken a fresh look at service
activities. Innovation Systems in the Service Economy: Measurement
and Case Study Analysis presents contributions which increase the
understanding of the role of services in the development of the
division of labor in modern economics. This volume is devoted to
the elaboration and understanding of the following two themes.
First, service firms can be innovative in their own right, even
though the process of innovation and the kinds of innovation may be
different from those traditionally associated with manufacturing
and other primary activities. Second, service firms and associated
activities play an important role in the evolving division of
creative labor which is constituted by modern innovative systems.
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